Service Engineer

6 days ago

Cape Town, Western Cape, South Africa SolaX Power Full time

Job Title:
Service Engineer

Location:
Cape Town

About Us

Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2800 employees globally, and we continue hiring talents to join us. We believe that in Solax, an international organization, your career can be further improved.

We are looking for a dedicated
Service Engineer
to join our team in South Africa and support our customers in Southern Africa region.

Job Overview

As a
Service Engineer
, you will be the first point of contact for customers and partners, providing service support for all the Solax products and solutions. Your role will involve troubleshooting, guiding installations, resolving issues, service ticket/RMA management, customer training and ensuring customer satisfaction. Fluency in English and Afrikaans is essential for effective communication with our diverse customer base.

Key Responsibilities

  • Customer Support:
  • Provide technical assistance via phone, email, and online tools to customers, installers, and partners.
  • Onsite/remote troubleshoot and resolve hardware and software issues related to all the Solax products and solutions.
  • Assist in diagnosing product malfunctions and guide customers through resolutions.
  • Installation Guidance:
  • Onsite/remote support customers with installation and commissioning of all the Solax products and solutions.
  • Coordinate post-delivery activities (commissioning, acceptance, handover).
  • Issue Resolution:
  • Collaborate with internal engineering teams to address complex technical issues.
  • Document and escalate recurring problems to product management and R&D teams for resolution.
  • Training and Documentation:
  • Develop and deliver technical training sessions to customers and partners.
  • Create and update Service Support documents/videos, FAQs, and troubleshooting guides.
  • Product quality tracking:
  • Monitor the field performance of all the sold products, collect, analyze and report product failure rate and top failures.
  • Push R&D team to keep improving product quality and customer experience.
  • Support new product Beta test in the field.
  • Perform root cause analysis (RCA) and submit repair reports with improvement recommendations.
  • Continuous Improvement:
  • Identify trends in support cases and recommend process or product improvements.
  • Stay up-to-date with new products, technologies, and industry developments.

Requirements

Essential Qualifications:

  • Fluent in
    English
    and
    Afrikaans
    (both written and spoken).
  • Strong technical background in solar inverters, battery storage systems, or related fields.
  • Proven experience in a Service Support role, preferably in the renewable energy sector.
  • Excellent troubleshooting and problem-solving skills.
  • Familiarity with monitoring platforms, communication protocols, and software tools.

Preferred Qualifications:

  • Knowledge of electrical systems, PV installations, or grid requirements in South Africa.
  • Degree or diploma in Electrical Engineering, Renewable Energy, or a related discipline.
  • Experience working with EPCs, installers, or utilities in South Africa.

Personal Attributes:

  • Strong customer service orientation and communication skills.
  • Ability to work independently and handle multiple priorities.
  • A proactive, detail-oriented, and solutions-driven mindset.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment in a growing industry.
  • The chance to contribute to a sustainable energy future.

How to Apply:

If you are passionate about renewable energy and have the skills and experience to excel in this role, we want to hear from you Please submit your CV and a cover letter outlining your qualifications and motivation for applying to

Join us and make a difference in shaping a cleaner, more sustainable future

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