Technical Services Controller: FTC 12 Months

5 days ago

Port Elizabeth, Eastern Cape, South Africa ZEDA Limited Full time R250 000 - R500 000 per year

Purpose of the role

The Technical Services Controller (Private Sector) provides expert technical advice concerning the condition and maintenance of the leased vehicles to mitigate risk and maintain asset value.

Key deliverables and outputs

Technical Services Support

  • Schedule and perform routine fleet inspections on leased vehicles
  • Perform technical/mechanical vehicle inspections as requested by the customer helpdesk and maintenance teams
  • Perform and process various inspections (tyre, fleet, dealer, end of vehicle terminations, quality control inspections etc.) and ad-hoc terminations timeously and in line with agreed protocols
  • Conduct sale and leaseback inspections to minimise financial risk
  • Conduct mechanical assessments as per maintenance department's instruction
  • Complete pre-term and post-accident inspection requests timeously and professionally in line with set standards
  • Create services schedules for customers
  • Flag risks on fleet to minimise risk to the business and customers
  • Verify accuracy of all data captured and accuracy of authorisations
  • Create and maintain relationships with all relevant internal and external stakeholders.

Reports and Administration

  • Create and submit reports to various internal and external stakeholders for informed decision making
  • Receive daily downtime reports (major repairs and normal repairs) and follow up with dealers on status to provide assistance to the maintenance department
  • Maintain data integrity and accuracy of the inspections database (i.e. manual system, AS400 (FMS), etc.) for compliance with customer requirements.

Internal and External Stakeholders

The role requires close engagement and collaboration with key internal and external stakeholders.

Academic Qualifications

Essential:

  • NQF Level 6 Qualification (i.e. Qualified Artisan - Mechanic)
  • Valid Driver's License Code 10 driver's License.

Advantageous:

  • Panel Beating Artisan Certification.

Work Experience

Essential:

  • 3-5 Years' Experience in Service Advisory (technical) environment
  • 1-3 Years' Basic experience in dealing with customers.

Advantageous:

  • 1-3 Years' Experience within the Motor Industry.

Note:
This role may be required to travel extensively for inspection purposes. This role may be required to work overtime/after hours from time to time.

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