Technical Manager

1 day ago

Port Elizabeth, Eastern Cape, South Africa Daisy Business Solutions Full time R400 000 - R800 000 per year

Job Description

POSITION: TECHNICAL MANAGER

AREA: PORT ELIZABETH

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

SKILLS AND QUALIFICATIONS:

  • Minimum Grade 12
  • Experience in a Management capacity advantageous
  • Basic networking experience
  • Basic Microsoft office knowledge
  • Yeastar, Samsung or Panasonic PABX experience
  • Basic Mikrotik knowledge advantageous

  • Certified in Hikvsion Advantageous

  • Must be able to build site solutions i.e. complete site survey's

  • Flexible travel and office hours
  • Valid Driver's license
  • Ability to speak English and Afrikaans advantageous with clear oral and written skills

STAFF MANAGEMENT:

  • Management of technicians
  • Scheduling of the set-up and installations
  • Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them.
  • Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place.
  • Train technicians or arrange for training on new products or product updates.
  • Set goals for performance deadlines in ways that comply with the company's vision.
  • Utilise KPI metrics to help guide team performance through coaching.

CUSTOMER SERVICE

  • Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements.
  • Drive effective customer service and ensure quality of service is standardised across all technicians
  • Create and maintain all relevant records, files and documentation required for seamless customer service
  • Set up customer training after installations where necessary.
  • Measure, monitor and maintain customer service and satisfaction.

Company Description

A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven.

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