IT Support Technician

2 days ago

Centurion, Gauteng, South Africa Recruit Full time
Job Purpose Summary
The IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike.
 
Primary duties and responsibilities (but not limited to)
  • Troubleshoot and resolve desktop support issues
  • Install and configure software, hardware as well as PCs and laptops
  • Maintenance: Ensure systems are backed up
  • Document all tasks and duties
  • Remote management and support
  • Manage Stakeholder relationships i.e. Suppliers and ISP's
  • Provide first line support with Frequently Asked Questions
  • Maintain website, updating product details and Industry news.
  • Develop and maintain the management Reporting application
 
Minimum Requirements
  • Matric / Grade 12 or equivalent qualification essential
  • Minimum 3 years relevant experience in a similar role
  • Good understanding of MS Server software and management thereof.
  • Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
Skilled required
  • Understanding of Server software, it's implementation and maintenance
  • Knowledge of Active Directory on MS Server
  • Creating of Users/Roles in a Domain environment
  • Understanding of TCP/IP
  • Strong Problem solving & Analytical skills
  • Technical understanding of IT infrastructures
  • Good knowledge of PC's/Printers and fault finding
  • Communication skills (Verbal and Written)
 
Advantageous Skills  
  • IT related degree/diploma.
  • Web Development platforms/languages
Personal Attributes:    
  • You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).
  • Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
  • Take responsibility for staying up to date with the latest trends and developments
  • Follow Best Practices
  • A high level of attention to detail
  • Be willing and keen to share information
  • Have a strong sense of integrity
  • Be able to learn and apply new development tools quickly and efficiently
  • Be able to accept constructive criticism
 

Job Purpose Summary
The IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike.
 
Primary duties and responsibilities (but not limited to)
  • Troubleshoot and resolve desktop support issues
  • Install and configure software, hardware as well as PCs and laptops
  • Maintenance: Ensure systems are backed up
  • Document all tasks and duties
  • Remote management and support
  • Manage Stakeholder relationships i.e. Suppliers and ISP's
  • Provide first line support with Frequently Asked Questions
  • Maintain website, updating product details and Industry news.
  • Develop and maintain the management Reporting application
 
Minimum Requirements
  • Matric / Grade 12 or equivalent qualification essential
  • Minimum 3 years relevant experience in a similar role
  • Good understanding of MS Server software and management thereof.
  • Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)
Skilled required
  • Understanding of Server software, it's implementation and maintenance
  • Knowledge of Active Directory on MS Server
  • Creating of Users/Roles in a Domain environment
  • Understanding of TCP/IP
  • Strong Problem solving & Analytical skills
  • Technical understanding of IT infrastructures
  • Good knowledge of PC's/Printers and fault finding
  • Communication skills (Verbal and Written)
 
Advantageous Skills  
  • IT related degree/diploma.
  • Web Development platforms/languages
Personal Attributes:    
  • You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).
  • Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
  • Take responsibility for staying up to date with the latest trends and developments
  • Follow Best Practices
  • A high level of attention to detail
  • Be willing and keen to share information
  • Have a strong sense of integrity
  • Be able to learn and apply new development tools quickly and efficiently
  • Be able to accept constructive criticism
 

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