Field Service Agent Supervisor

2 weeks ago

Randburg, Gauteng, South Africa DIOPOINT Full time

We're Hiring | 4 x Field Service Supervisors

Company: Diopoint

Are you an experienced IT professional ready to take the next step in your career? Diopoint is looking for 4 dynamic Field Service Supervisors to join our growing team.

Qualifications & Experience:

A+ or MCSE certification

Tertiary qualification (Advanced Certificate, Diploma, or Degree)

Minimum of 2 years' proven IT work experience

ITIL Foundation V3 Certified or higher

Key Responsibilities (include but are not limited to):


• Ensure staffing and skill levels are maintained across shifts through effective scheduling.


• Conduct briefings with FSA and Service Desk teams on any changes or deployments impacting workload.


• Provide first and second line support when required and assist analysts with complex issues.


• Review and action all tickets assigned to your cluster to ensure timely resolution.


• Undertake HR-related activities as needed.


• Act as an escalation point for difficult or sensitive support calls.


• Produce performance statistics and management reports.


• Represent the Managed FSA Services team in meetings.


• Arrange staff training and awareness sessions.


• Liaise with senior management and change management teams.

If you're a proactive, solutions-oriented professional with strong leadership and technical skills — we want to hear from you

Apply now by sending your CV and copies of qualifications to

Hiring #FieldServiceSupervisor #ITJobs #ITCareers #TechLeadership #ServiceDelivery #ITSupport #ITIL #MCSE #TechnologyCareers #Diopoint #JoinOurTeam #SouthAfricaJobs #InformationTechnology #ITInfrastructure

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