Business Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Business Manager - Furniture Solutions - South Africa

About Tétris

Tétris, a JLL Group subsidiary, specialises in designing and developing professional workspaces. As both consultant and general contractor, we provide comprehensive turnkey services for office fit-outs and property renovations across commercial, education, retail, and hospitality sectors.

Operating globally across three continents, and represented in eleven countries in EMEA. Tétris leads the Design & Build market with approximately $700 million turnover and over 900 employees. Following successful launch of our Furniture Solutions department in France (2017), we're expanding this business unit across all Tétris markets.

Role and Mission

Reporting directly to the local South African Director - Furniture Solutions

Business Manager Responsibilities

Client Engagement

Serve as primary liaison between design teams and clients throughout project lifecycle.

Balance client requirements across functionality, budget, ergonomics, and aesthetics while maintaining profitable margins.

Leverage enthusiasm and expertise to drive customer acquisition and retention.

Ability to build, nurture and maintain strong relationships.

Technical Expertise

Maintain comprehensive furniture product knowledge across diverse project types.

Knowledge of comprehensive end-to-end circular services relating to furniture assets – including, but not limited to - Digital Product Passports; Product and component tracking; Inventory management; Furniture assessment; Re-use and refurbish processes; Disposal and distribution; Responsible Recycling; Industry accreditations and standards.

Collaborate with architects and designers to create opportunities, and prepare suitable furniture proposals that meets clients requirements.

Stay current with industry developments, sustainability trends, and circular economy practices.

Apply technical insights to provide creative solutions aligned with overall interior design concepts.

Broad knowledge of global brands, manufacturers and their product portfolio's.

Project Management

Manage complete project lifecycle from initial consultation through implementation.

Coordinate client and supplier relationships, administration, and delivery.

Ensure seamless project execution and client satisfaction.

Required Experience and Qualifications

Education

Matric and Technical University diploma/degree in Construction/Architecture/Real Estate/Facilities Management with a furniture and/or interior design focus, or similar qualification.

Professional Experience

Minimum 5 years relevant furniture industry 'Dealer' experience.

Proven team experience in furniture supply/design.

Strong business acumen with demonstrated customer satisfaction results.

Technical Knowledge

Deep understanding of furniture design principles and ability to read technical layouts and shop-drawings.

Knowledge of local workplace regulations.

Familiarity with sustainability and circularity best-practice processes, applications and materials.

Technical Skills

Advanced proficiency in Microsoft Office suite.

Experience with Salesforce, Navision, preferred.

Fluency in English (written and verbal).

Valid South African driving license.

Personal Attributes

Team spirit and empathy in managing diverse stakeholder relationships.

Strong organizational skills for complex project coordination.

Dynamism and energy to drive commercial business growth.

Flexibility to adapt to changing client needs and market conditions.

Dynamic problem-solving abilities.

Interested in this opportunity? If you fulfill all the required qualifications and this position interests you, please contact us to apply.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.