Relief Medical Secretary

Interpersonal factor

• As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.
• To display the company values: C - Compassion, A - Accountability, R – Respect, E – Ethics (CARE)

Telephone/messages

• Professional Management of all telephone related tasks ensuring patient care and satisfaction of all stakeholders
• Screening, directing, messages, enquiries etc.
• Effective and smooth-running reception area.
• Effective communication within the unit and optimal patient care.

Scheduling

• Pro-active and cost-effective management of oncologist's time.
• Pro-active and cost-effective management of treatment areas.
• Pro-active and cost-effective bookings regarding special investigations, clinics, and procedures.
• Effective and Smooth workflow
• Optimal use of the Doctors time
• Optimal use in treating areas
• Reduce patient waiting times

Admin and clerical duties

• Responsible for obtaining proper patient information from various external parties.
• File preparation and accurate, timeous registration of information on all programs.
• Use of office equipment for scanning, faxing, copying and filing
• General office/secretarial duties
• Upkeep of stats
• Record keeping
• Upholding daily filing
• Register all patients on different programs, Eauth, MED-E-MASS,NP REGISTER and EMR
• Taking a photo of all new patients
• Manage all internal and external mail, letters and reports
• Work closely with typist to ensure proper and timeous letters to referring Docs
• Health and safety awareness in department.
• Proactive management of all operational unit needs (Stock, stationary, repairs etc)
• Follow up with Medical aid for outstanding treatment plans.
• Load all new auths on the necessary EMR systems.
• Work on age analysis and follow up on outstanding fees.
• Accurate and complete patient information
• Smooth operating, patient cantered, professional medical reception department
• Adherence to all SOP`s ensuring quality and efficiency.
• Stakeholder satisfaction at all times
• Excellent QC standards
• Smooth workflow

Financial administration

• Financial orientation
• Proactive assistance with regards to collecting of consultation fees orientation of patients to company policy with regards to payment and
• Registration of patient details on Med-e-Mass
• Capture consultation
• Print account and hand receipt
• EDI
• Coordinate external cash collection
• Managing petty cash
• Invoicing insurance claims
• Manage and coordinate the auth process
• Auth date extensions
• Assist with queries
• Inform departments for start of treatments
• Upkeep of stats
• Inform patients of co-payments.
• Invoice and reconcile cremation forms
• Follow up on Network Access fees and follow up fees with Medical aid.
• Informed patients
• Smooth workflow
• Improved cash flow
• Reduced patient waiting times
• Sound documentation of financial expenses

Communication/

Co-ordinating/

Patient care

• Meet and greet all patients
• Orientate all new patients
• Hand out, explain, receive completed forms and capture e.g. NP registration forms etc
• Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
• Build professional relationships with external Dr's, secretaries, medical aid, hospitals etc
• Improved stakeholder satisfaction
• Quality service delivered
• Smooth workflow

Required Minimum Education

Matric

Required minimum experience

2 Years Medical reception/admin experience.

Required Minimum Work-Related Experience

2 Years exposure to medical terminology, systems, processes similar to our own. E.g. auths, billing, coding, debtor software etc.

Cancercare, is an equal opportunity employer committed to achieving transformation and embraces diversity and creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, and disability status. By submitting your application, you are giving The Cancercare implicit consent to the storage and processing of your personal information