Systems Administrator
3 days ago
Role Overview
We're looking for a Mid-Level Systems Administrator / Product Support Specialist to support our hosting environments and digital products while providing clear, friendly technical support to clients. This role blends systems administration, troubleshooting, and customer-facing support.
Key Responsibilities
- Provide technical support via tickets, email, chat, and WhatsApp
- Troubleshoot hosting, DNS, email, SSL, and website issues
- Manage hosting platforms (cPanel/WHM, KonsoleH, DirectAdmin)
- Configure and maintain Cloudflare (DNS, SSL, caching)
- Support email setup and troubleshooting across devices
- Assist with WordPress updates and basic fixes
- Perform backups, restores, migrations, and basic security checks
- Escalate complex issues with clear documentation
Requirements
- 2–4 years experience in hosting, systems administration, or technical support
- Strong knowledge of cPanel/WHM, DNS, and email troubleshooting
- Working knowledge of WordPress
- Comfortable with FTP/SFTP and basic SSH
- Strong communication skills and customer-focused approach
Nice-to-Have
- Linux experience (Ubuntu/CentOS)
- Cloudflare security and performance features
- Website/email migration experience
- Basic HTML/CSS or SEO knowledge
Job Types: Full-time, Part-time, Temp to perm
Pay: From R9 000,00 per month
Work Location: Hybrid remote in Cape Town, Western Cape
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