Branch Manager

2 days ago

Nelspruit, Mpumalanga, South Africa Maziv Full time


Description

POSITION STATEMENT 

Is responsible for managing and evaluating the region's performance according to pre-determined targets, key performance indicators (KPIs), and project timelines. Effectively communicate functional department targets to regional managers in a timely manner.

KEY RESPONSIBILITIES

  • Ensure the region has sufficient capacity (technical teams) to achieve its set targets and objectives
  • Confirm regional operating capacity in all departments
  • Continuously analyze operating performance and develop ways to improve efficiency
  • Ensure sure both parties (region & head office) are giving and/or receiving training and technical support
  • Ensure sure both parties (region & head office) are giving and/or receiving health & safety support
  • Ensure sure both parties (region & head office) are giving and/or receiving stock on time and within agreed timeframes
  • Keep a record of past reports and monthly performance metrics
  • Report on department status weekly
    • Installations
    • Maintenance
    • Projects
    • Monthly – Manco
  • Perform any other work-related duties and responsibilities that may be assigned from time to time by management.
  • Report back on progress towards targets throughout the month
  • Provide support to the regional manager at the head office across all departments and functions to enable better and improved execution in the region
  • Stock & Procurement
  • Health, Safety, and Vetting
  • Technical & Training
  • Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
  • Identify potential crises, devise contingency plans
  • Plan and facilitate effective regional updates and meetings
  • Liaise with business partners, including but not limited to Vumatel, Frogfoot, Evotel, Vumacam and SADV.

KEY COMPETENCIES

  • Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
  • Must be able to partner with other Britelink departments and contractors to achieve targets
  • Customer management: tactful, resolute and committed to providing excellent customer service
  • Ability to deliver technical presentations competently.
  • Must be able to interfaces with customer "executive" level management on a regular basis
  • Delivering results: ability to plan and organize self and work in order to achieve objectives and targets
  • Maintain in-depth knowledge of product offering


Requirements

REQUIRMENTS 

  • At least 5 year's experience of which must be in telecommunications, customer service or project management.
  • Finance related degree
  • Account management experience advantageous
  • Proven track record of delivering projects within defined timelines under high 


Work Level

Management

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Mpumalanga

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