Quality Assurance and Automation Manager MMH250815-7

Role Purpose

To effectively manage the continuous improvement of the entire testing process, from test case creation to execution and reporting, to ensure the delivery of quality software and services in alignment with system architecture design, to manage the automation framework, building and maintaining automated testing solutions.

Requirements

• Bachelor degree or equivalent qualification in a relevant field such as information technology, quality management, engineering, business administration, or a related discipline.
• Quality Assurance Certifications (e.g., International Software Testing Qualifications Board (ISTQB) Certification) (desirable).
• 5 - 8 years' experience in quality assurance, quality management and or related experience (essential)
• 3 - 5 years management/leadership experience (desirable)
• Financial services or insurance industry experience (desirable)
• Test automation tool analysis and adoption (desirable)
• Designing best practice test automation frameworks (desirable)

Duties and Responsibilities

PROCESS

• Manage, monitor, and control the analysis, design, implementation, and execution of test cases, procedures, and suites to ensure effective software testing.
• Monitor, measure, control, and report on test progress, including quality status and results, to provide accurate insights into the testing process.
• Adapt test plans based on evolving conditions and business requirements to maintain an efficient and effective testing approach.
• Identify opportunities for test automation, analyse test processes, and implement automation strategies to improve testing efficiency.
• Manage the delivery of test automation, including planning, engagement with developers, and training as needed.
• Contribute to the development of a best practice integrated testing and quality management approach and strategy.
• Ensure the test environment is suitable before test execution and manage it effectively during testing.
• Manage the documentation and resolution of system defects, raising issues with the development team when necessary.
• Facilitate regression testing and coordinate the selection of suitable test cases for regression testing.
• Provide regular feedback to relevant stakeholders during the testing process to ensure transparency and alignment.
• Deliver summary reports on test status during execution and support project closure activities.
• Review and quality assure deliverables to uphold quality standards.
• Manage and coordinate UAT testing deliverables to meet business priorities and deadlines.
• Represent the User Acceptance Testing (UAT) team in management, business, and inter-team meetings, such as the Change Advisory Board (CAB).

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain collaborative and professional relationships with clients and stakeholders.
• Deliver on service level agreements to effectively manage client expectations.
• Foster a culture that promotes rewarding relationships, facilitates feedback, and provides exceptional client service.
• Provide regular feedback on staff assessed and extract reports from data sources.

PEOPLE

• Create a positive work climate and culture that energises employees, minimises disruptions, and maximises productivity.
• Demonstrate exemplary leadership behaviour, commitment, and dedication to support organisational values.
• Assist in recruiting suitably qualified talent in line with Employment Equity principles and company values.
• Drive a culture of continuous learning, improvement, and cohesiveness, promoting the sharing of successes, issues, trends, and ideas.
• Execute effective workforce planning to accurately forecast staffing requirements.
• Identify employee growth and development needs and schedule interventions for ongoing development, training, and personal growth.
• Effectively manage team performance to ensure the achievement of business objectives.
• Encourage innovation, change agility, and collaboration within the team.

KNOWLEDGE

• Quality assurance principles, methodologies, and best practices.
• Corporate governance regulations, industry standards, and legal requirements, particularly in relation to quality assurance
• Process improvement methodologies, such as Six Sigma or Lean
• Operational excellence concepts and techniques
• Awareness of risk management principles and techniques to identify, assess, and mitigate risks associated with quality assurance
• Financial management principles, budgeting, and cost control measures

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