Device & Software Support Engineer
1 week ago
Company Description
At Kinektek, we simplify financial transactions by providing convenient access, ease of use, and security for millions of people globally, regardless of their income group. We believe that technology enables happier and more empowered customers, leading to quicker and more satisfying transactions. Our approach prioritizes the end user in the development of software platforms and omni-channel commerce solutions. We focus on technical accuracy and detailed customer understanding to create secure, efficient, and reliable self-service transaction systems.
Role Description
This is a full-time on-site role located in the City of Cape Town for a Device & Software Support Engineer. The primary responsibilities include providing technical support, troubleshooting software and device issues, developing software solutions, and ensuring customer satisfaction through effective customer service. The engineer will also work closely with other teams to enhance the functionality and user experience of our products.
Qualifications
- Proficiency in Software Support and Technical Support
- Skills in Software Development and Troubleshooting
- Strong Customer Service abilities
- Excellent problem-solving skills
- Ability to work independently and collaboratively
Detail
We have a need for someone who can be present in our workshop in Ndabeni, Cape Town, 8 hours a day to perform the following tasks:
Assist with new machine design or design revisions e.g. addition of new components requiring control like scanners, printers or dispensers.
Manage the assembly and testing of components and entire machines
Write Java code onto a Raspberry Pi controller to manage all components on the kiosk, like printers, POS device, thumbprint readers, camera and any other component that might be added. Devices are typically connected via USB or Ethernet. (This skill will be advantageous)
Write Flutter apps for Android devices (this is a nice to have)
Assist with remote management of kiosks using BalenaOS
Interact with Support Technicians in the field over WhatsApp and phone
Interact with customers via Issue tickets logged in Jira
Speak to customers on the phone to determine what the issue might be with a machine
Make arrangement for Technician call outs to service machines in the field
Arranging shipment of components and machines to site
Remotely troubleshoot and find solutions
Report to the Workshop Manager
-
Linux Devices Software Engineer
5 days ago
Cape Town, Western Cape, South Africa Canonical - Jobs Full time R120 000 - R240 000 per yearThis role is one of our general tracks. Apply here for all engineering teams at Canonical who work on low-level system technology on autonomous devices across all seniority levels.We hire careful and conscientious engineers who appreciate the challenge of memory, performance, battery and connectivity constrained code that has to work every time in an...
-
Linux devices software engineer
5 days ago
Cape Town, Western Cape, South Africa Canonical - Jobs Full time R120 000 - R180 000 per yearCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
-
Python Software Engineer
5 days ago
Cape Town, Western Cape, South Africa Canonical - Jobs Full time R120 000 - R240 000 per yearCanonical is hiring a Python Software Engineer to join the Certification team, who make the tools which enable us to know that a desktop, laptop, server or IoT device is working properly. We work at the interface of hardware and software, so the ideal candidate is a Python developer familiar with hardware.The Certification team develops the tools needed to...
-
Software Engineer IV
1 week ago
Cape Town, Western Cape, South Africa MRI Software Full time R250 000 - R450 000 per yearSince we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the best employees. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups, and our promise to empower...
-
Data Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Gig Engineer Full time R250 000 - R450 000 per yearPosition:Data EngineerLocation:Cape Town (Hybrid)Contract:12 MonthsRole DescriptionPerform code peer reviews of Junior Software Engineer buildsSupport the Technical Delivery Lead in translating requirements to Junior DevelopersSupport the Technical Delivery Lead in framework optimization initiativesSupport the Technical Delivery Lead in managing CI/CD...
-
Software Engineer Intern
1 week ago
Cape Town, Western Cape, South Africa DataProphet Full time R153 144 - R380 000 per yearIntroductionJoin our award-winning team. Build the tools and systems that will help manufacturers to thrive, sustainably.DataProphet is a global industrial intelligence advisory and technology company that turns production data into real value. Working at DataProphet is an opportunity to make a real impact in top-tier manufacturing operations across the...
-
Embedded Software Engineer
1 week ago
Cape Town, Western Cape, South Africa FROSTBYTE Full time R1 000 000 - R2 500 000 per yearJob Overview:We're seeking an experienced embedded software developer to join our team at FrostByte. You will develop, test, and optimise software for embedded systems, working closely with hardware engineers to ensure the smooth operation of devices and systems. This position requires a deep understanding of embedded systems architecture, programming...
-
IT Support Engineer
1 week ago
Cape Town, Western Cape, South Africa Parvana Full time R250 000 - R500 000 per yearJob DescriptionAbout our client:Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and...
-
Intermediate Product Support Engineer
1 week ago
Cape Town, Western Cape, South Africa Electrum Software Full time R90 000 - R120 000 per yearElectrum is a next-generation payment software technology company.Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans...
-
Intermediate Product Support Engineer
1 week ago
Cape Town, Western Cape, South Africa Electrum Software Full time R250 000 - R450 000 per yearElectrum is a next-generation payment software technology company.Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimize financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans...