Senior Debtors Clerk

5 days ago

Lyttelton Gauteng, South Africa Profectus Medical Management Full time R1 688 400 - R2 182 400 per year

  1. Account Administration & Billing

  2. Capture patient and account information accurately.

  3. Process billing of claims and submit to relevant entities for payment.
  4. Manage credit notes and EDI rejections.
  5. Maintain accurate patient and practitioner account records.

  6. Ensure correct indexing and record-keeping of all financial transactions.

  7. Debtor Management & Collections

  8. Liaise with patients (private, paid, and patient-liable) to resolve account queries.

  9. Engage with medical schemes on short payments or non-payments.
  10. Handle incoming telephonic and email account enquiries.
  11. Conduct monthly follow-ups on outstanding accounts (60–90+ days as well as current

& 30-day accounts).

  • Prepare and send account statements, payment reminders, and supporting

documentation.

  • Refer discount or down-payment requests to management for approval.

  • Client & Patient Liaison

  • Provide patients and practitioners with account information via email, SMS, or phone.

  • Compile quotations as requested and ensure approval by management.

  • Deliver excellent customer service and resolve billing issues professionally.

  • General Administration

  • Archive patient information and documentation weekly.

  • Ensure all account-related communication is accurately recorded.
  • Create and maintain web logins for new and existing clients.
  • Open new client files and complete medical scheme registrations.

  • Update and amend BHF information for clients.

  • Financial & Reporting Support

  • Allocate all payments on Elixir and reconcile against records.

  • Assist management with month-end procedures and invoicing.
  • Support financial reporting and ad hoc tasks as required.

Qualifications & Experience

  • Minimum 3 years' experience as a Debtors Clerk, preferably in bureau environment.
  • Strong working knowledge of medical billing systems (Elixir or equivalent).
  • Proficiency in MS Office Suite (Excel, Word, Outlook).
  • Experience liaising with medical aids/schemes advantageous.

Skills & Competencies

  • Excellent communication skills (verbal & written).
  • Strong organisational and time management skills.
  • Ability to work accurately under pressure and meet deadlines.
  • Analytical and problem-solving ability.
  • High level of integrity, accountability, and attention to detail.
  • Team player with the ability to work independently.

Attributes

  • Honest, loyal, and professional in all interactions.
  • Self-starter with initiative and drive.
  • Adaptable and able to thrive in a fast-paced environment.

Job Types: Full-time, Part-time

Pay: R14 070,00 - R18 070,00 per month

Expected hours: 40 per week

Experience:

  • Medical practice billing : 1 year (Required)

Work Location: In person

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