South Africa

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you fluent in French and English and looking for a role where you can use your language skills to make a real impact? You will be the trusted first point of contact for French and English-speaking customers across Canada, assisting them with last-mile delivery inquiries. You will handle inbound calls, emails, and live chat messages, ensuring that customers receive timely and accurate updates on their deliveries by listening carefully to customers, understanding their concerns, and providing clear and professional responses. You will play a key role in identifying recurring service issues, flagging trends, and suggesting process improvements to enhance efficiency and service quality.

Please note: This is a fixed-term opportunity for 3 months. You must be based in Cape Town, South Africa, for this on-site role, open to fluent French/English speakers only.
HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose us?
HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive salary
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Flexible Schedule Options. Your shifts will be between 15:00- 06:00 Monday-Sunday.
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Are you friendly and helpful?
• Do you have excellent communication skills?
• Are you highly emotionally intelligent and able to build rapport fast to make real differences to our customers?
• Do you thrive in a fast-paced environment where every interaction is an opportunity to help someone?

If you are excited by new challenges, helping your team succeed, and constantly innovating and finding news way to improve, this is the role for you.

Requirements

• Fluent verbal and written communication skills in both French and English
• Demonstrated experience in a contact center or BPO environment
• Strong communication skills, with the ability to listen actively and remain calm under pressure
• Technologically proficient for multi-systems (google maps, CRM, tracking systems)
• Exceptional multi-tasking skills and a fast learner
• Please note that if a visa is required to work in South Africa, only visas obtained directly through the Department of Home Affairs will be accepted. Visas acquired through third-party agents will not be considered.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.