South Africa

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you ready to bring your problem-solving skills and customer-focused energy to a role that makes a difference? Join our on-site team in Woodstock, Cape Town, as a Customer Service Agent, where you'll handle inbound calls, troubleshoot issues, and provide personalized solutions. You'll assist customers confidently, upsell services, and document interactions accurately. Thrive in a fast-paced, supportive environment where your ability to build rapport and solve problems truly matters. Please note: You must be based in Cape Town, South Africa, for this on-site opportunity.

HGS Champions a Coaching Culture:
HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world's leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive salary
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Flexible Schedule Options
• Career advancement in a fast-growing organization
• People focused environment where you'll make lifetime connections and friendships

What We Are Looking For

• Are you passionate about delivering outstanding customer experiences?
• Do you connect easily with people and communicate clearly?
• Are you a problem-solver who thinks on your feet and takes ownership of queries?
• Can you navigate multiple systems confidently and embrace tech-driven work?
• Are you adaptable, open to feedback, and driven to meet targets?

If you're ready to make a real impact and grow your career in a collaborative, customer-obsessed team — this is the role for you.

Requirements

• Demonstrated (at least 1 year) of contact centre or customer-facing experience.
• Exceptional communication and active listening skills.
• Capable of handling challenging interactions with patience and composure in a fast-paced 24/7 environment.
• Comfortable with technology and navigating multiple systems.
• Adaptable, results-driven, and adept at taking ownership to ensure first class customer service to all clients.
• Must be located in Cape Town, as this is an on-site role.
• South African citizenship is required.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.