Student Success Advisor

11 hours ago

Cape Town, Western Cape, South Africa UX Design Institute Full time

Student Success Advisor

About the UX Design Institute

The UX Design Institute is dedicated to delivering world-class education for the next generation of UX professionals and leaders. We're seeking talented individuals to join our team and help us achieve our ambitious goals and continue our success.

About the Role

We're looking for a skilled, motivated Student Success Advisor to support students across our range of UX courses, guiding them through their learning journey from start to finish. In this role, you'll provide clear, personalised guidance, give practical project feedback grounded in design principles and help students stay on track and confident in their learning.

You'll also support improvements to our courses by reviewing student feedback, flagging issues, and sharing insights into our processes. You'll work with product and tech as needed to help improve the student learning experience.

Key responsibilities

  • Support students throughout their course journey, helping them navigate tools, resources and course content.
  • Respond promptly and clearly to student queries via email, Slack and live chat.
  • Review and provide constructive feedback on student project work using established criteria and guidelines.
  • Offer personalised support through 1:1 calls, video feedback and live webinar sessions.
  • Use your knowledge of UX and UI design principles to help students understand and apply core concepts in their work.
  • Bring empathy, patience and professionalism when supporting students from diverse backgrounds and experience levels.
  • Stay up to date with UX tools, plugins and best practices, particularly in Figma.
  • Share student feedback and collaborate with Product and Tech to help improve course content and systems.
  • Spot recurring issues or opportunities and flag them early to help improve the overall student experience.
  • Keep clear notes and documentation to support consistency, handover and team collaboration.

About You

  • A degree or equivalent experience in a design related field such as UX, UI or graphic design.
  • A solid understanding of UX and UI design principles and user centred design processes.
  • Confident using Figma for design work, collaboration and feedback.
  • 1 to 2 years' experience in a customer facing, support or advisory role.
  • Clear and confident communication skills, with the ability to explain design concepts in a simple, practical way.
  • Strong organisation and time management skills, with a structured approach to problem solving.
  • Detail focused, logical and consistent in how you work.
  • Comfortable working independently while collaborating closely with teammates.
  • Motivated by helping students succeed and improving their learning experience.

We're nice to work for

  • Competitive salary
  • Fully remote role
  • Flexible working hours
  • 20 days annual leave + additional company days at Christmas and Easter
  • Health insurance contribution
  • 30 days of work from anywhere
  • Paid sick leave
  • Birthday leave
  • Access to the full suite of courses by the UX Design Institute

What to expect in the hiring process:

We typically work off a three-step interview process:

  • Step one: Interview with people operations manager mins
  • Step two: Interview with the hiring manager and 1 -2 team members - 40 to 60 mins
  • Step three:

    Task assignment or presentation of applicable work to the hiring manager and team

  • International Student Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sable International Study Abroad Full time R250 000 - R500 000 per year

    Our Cape Town-based Study Abroad team is seeking a Study Abroad Adviser to support our expanding partnerships with UK boarding schools and student recruitment initiatives.This strategic and operational role reports directly to the Managing Director and will see you working closely with UK schools, students and families. You will provide expert guidance on...

  • Student Support Officer

    11 hours ago

    Cape Town, Western Cape, South Africa WaFunda Full time

    Role: Full-time, permanentStart Date: February 2026Location: Cape TownStarting Salary:R22,000 CTC per month.WaFunda, an education-focused impact organisation, is looking for a detail-oriented, process-driven, highly-organised, and student-focused Student Support Officer to join our team and support our ethical and innovative student financing...

  • Customer Service Advisors

    2 weeks ago

    Cape Town, Western Cape, South Africa CXP are now part of the Huntswood Group Full time R200 000 - R400 000 per year

    Job DescriptionWe're Hiring: Seasonal Customer Service AdvisorsWe're looking for Customer Service Advisors with Webchat and Voice experience to join our global team.Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we're looking for you to join our global team as a...

  • Service Advisor

    6 days ago

    Cape Town, Western Cape, South Africa Motus Full time

    Job Title: Technical Service Advisor Location: Hyundai Cape Town Job Type: Full-time Job Summary:We are seeking a highly skilled and knowledgeable Technical Service Advisor to join our team. The Technical Service Advisor will be responsible for providing technical support and guidance to customers, assisting with troubleshooting and problem resolution,...

  • Telemarketer to Financial Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Discovery Limited Full time R200 000 - R250 000 per year

    Company DescriptionDiscovery Limited is a global leader in healthcare, wellness, insurance, investments, and financial planning, committed to enhancing and protecting lives. With South African roots, the company has a global footprint, with operations in 19 countries, including the United Kingdom, United States, and China, and is known for innovative...

  • CUSTOMER CARE ADVISORS NEEDED- 3-Month Fixed Contract

    6 days ago

    Cape Town, Western Cape, South Africa Huntswood Full time

    We're Hiring: Seasonal Customer Service AdvisorsWe're looking for Customer Service Advisors with Webchat and Voice experience to join our global team. Are you a confident communicator and passionate about helping people? Do you thrive in a fast-paced, client-focused environment? If YES, then we're looking for you to join our global team as a Customer Service...

  • Financial Advisors

    2 weeks ago

    Cape Town, Western Cape, South Africa Succession Financial Planning Full time R250 000 - R500 000 per year

    Company DescriptionSuccession Financial Planning Advisory Services is a licensed financial services provider dedicated to helping clients achieve financial freedom and wellness at every life stage. With a commitment to fostering meaningful, long-term partnerships between clients and advisers, the organization places a strong emphasis on personalized...

  • Customer Success Executive

    6 days ago

    Cape Town, Western Cape, South Africa NielsenIQ Full time

    Job DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....

  • Customer Success Executive

    11 hours ago

    Cape Town, Western Cape, South Africa NielsenIQ Full time

    Job DescriptionCustomer SuccessThe Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and/or Etilize solutions.The Customer Success Executives are a vital, customer-facing component of NIQ Brandbank, working with our key customers....

  • Head of Client Success

    11 hours ago

    Cape Town, Western Cape, South Africa Ozow Full time

    Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...