Client Relationship Manager

2 days ago


Nelspruit, Mpumalanga, South Africa Discovery Limited Full time

Key Purpose
Provide support with all queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions

Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

Key Outputs
Focuses on customer needs through the resolution of queries

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Presenting and communicating information effectively so as to ensure clear understanding and buy-in

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.

Resolve highly escalated queries swiftly and efficiently

Coordinating own and team's administration

Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny

Competencies
Behavioral Competencies
Action orientated

Being open and receptive to feedback and change

Deciding and initiating action

Ethics and Values

Managing diverse relationships

Adapting to change

Communication and writing skills

Ability to work independently

Meeting and exceeding customer expectations

Skills
Time Management

Verbal and written communication

Problem solving skills

Presentation skills

Relating to others

Qualifications & Experience
Essential
Matric

MS Office Knowledge

Minimum Of 24 Months Face-to-face Customer Service Experience
Advantageous
Relevant tertiary qualification

Must be able to speak an African language

Medical Scheme Industry knowledge and Medical Scheme's Act knowledge

Drivers license

EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.



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