Tables Dealer

1 week ago

Cape Town, Western Cape, South Africa Sun International Full time R250 000 - R500 000 per year

Job Purpose
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Duties And Responsibilities Include
Prepared Work Area

  • Check gaming area, table and float and ensure ready for play
  • Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
  • Check cleanliness of own section or station
  • Communicate and follow-up on the correction of any equipment faults or defects

Game Play

  • Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements)
  • Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
  • Provides audible and precise game commentary
  • Monitor and report on guest play and action (when required) on the Casino system
  • Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
  • Opening and Closing of tables
  • Game hand over - Dealer to dealer and /or inspector
  • Conduct cash-ups and reconcile float at the end of shift
  • Substantiate and report on any float variances
  • Secure and transport float as required

Customer Engagement

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all timesInteract with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Education

  • Grade 12 or equivalent national qualification in gaming operations

Experience

  • Previous experience in a customer facing role
  • 1 year experience as a Tables Dealer
  • 1 year experience in the gaming industry
  • Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School

Certifications/Accreditation/Registration/Licenses

  • Meet the requirements for a gaming licence

Skills And Knowledge
Core behavioural competencies

  • Problem Solving
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Handling conflict
  • Checking
  • Following Instructions
  • Emotional resilience
  • Honesty in the handling of cash
  • Presentable

Technical Competencies

  • English verbal communication skills
  • Numerical skills (calculations of large numbers)
  • Deal tables games including Roulette / Blackjack
  • Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines
  • Betting procedures
  • Compliance procedures and regulations
  • Basic responsible gambling principles
  • Basic computer skills

Note:
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.

Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.

Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

TM

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