Operations Manager

DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC?Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.Founded in Belgium in 1919, From humble beginnings to worldwide success, join us on our journey and discover our history and heritage.We've evolved from a father-and-son start-up in Belgium, to a global group with more than 9000 employees, 93 innovation centers, and more than 65 manufacturing operations across 81 countries to date. It's with great pride that we look back on this century of hard work, courage, and innovation. Thank you for making it all possible and let's continue building the next 100 years of shared successOur passion for innovation, pioneering spirit, and core value our communities, is what makes working at Puratos so magical.Position OverviewBased at Durban Branch, to further strengthen our local operations team, we are currently seeking a:OPERATIONS MANAGER– (Durban, South Africa)Reporting directly to the National Operations Manager, the successful candidate for this key function will be responsible for:Providing customer service through efficient delivery of products to customers.Key AccountabilitiesEnsure timely and efficient delivery of products by managing daily transport schedules, vehicle loading, and route planning.Coordinate with the Transport Supervisor to schedule vehicle servicing, monitor availability, and respond to breakdowns.Manage warehouse and distribution staff, including timesheets, leave processing, recruitment of casuals, and supervise distribution personnel.Conduct regular departmental meetings and attend bi-weekly sales meetings to align operations with business objectivesAddress delivery-related queries from internal teams and customers, ensuring prompt resolution and service excellence.Implement and monitor food safety systems, conduct training, maintain records, and lead audit preparations and follow-ups.Ensure compliance with OHSA regulations, conduct safety training, and implement precautionary measures across operations.Work closely with Sales, Telesales, and Customer Service to resolve delivery issues and improve operational efficiency.Maintain accurate operational records, including transport logs, staff documentation, and compliance reports.Identify and implement process improvements to enhance delivery performance, staff productivity, and customer satisfaction.Support and perform other duties as per operational requirements.PROFILEMatric and Diploma/Degree: Freight Transport Systems/ Logistics;Experience: > 3-5 years in Logistics is preferable;Languages: English is prerequisite, Afrikaans, Zulu will be advantageous;Computer literacy: Proficient in MS Office suite (Outlook, PowerPoint, Excel, Word), SharePoint, and WMSCommunicate with staff at all levels; communicate with persons outside the organisation; negotiate with customers; establish and maintain interpersonal relationships.Other expertise: Good personality, hardworking, team work, service orientated, creative, innovative, trustworthy, open to learn from feedback.Required CompetenciesCollaborating effectively: spontaneously helps team members, networking, sharing info/results.Communicating effectively: actively listening, negotiating, reporting, provides clear explanations that are easy to follow.Driving performances: results-driven, planning & prioritizing, solving problemsImproving continuously: adapts flexibly to changes, open to learn from feedbackManaging customer needs: understanding customer environment, builds and maintains relationship of customers, implement most suitable solutions that meet customer expectations.OFFERPuratos provides a dynamic, entrepreneurial environment that encourages our people to take initiatives and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive package (salary, and market related benefits) but additionally, offers you a position that you can further develop and shape.Interested persons who meet the requirements are invited to apply at:CLOSING DATE: 22 October 2025NB: For our internal employees please use Success Factors to put in your application(s) except for Warehouse and Production Floor staff. Thank You.