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Training Manager/L&D Specialist
2 weeks ago
Are you passionate about nurturing talent and driving professional growth within a dynamic, high-volume environment? We are seeking an inspirational Training Manager/L&D Specialist to spearhead our client's people development strategy. This is a pivotal role where you will design, implement, and oversee impactful training interventions and workshops for restaurant teams nationwide. You will play a crucial role in monitoring the progress of Skills Trainers, ensuring a robust pipeline of talent, and partnering closely with Operations and HR to achieve business objectives. If you thrive on building capability, fostering learning, and making a tangible difference in people's careers, this exciting opportunity awaits.
Duties & Responsibilities- Champion training and development initiatives that empower operations to consistently deliver high-quality products and exceptional service, directly contributing to budgeted sales growth.
- Drive margin optimization by identifying and addressing skill gaps, ensuring profitable business outcomes.
- Oversee and ensure the successful completion of key certifications for restaurant teams, including RGM Academy, ARM LAR, SS LAS, TM Training, AC LMR & AC Unlock, and RGM LwH.
- Develop and maintain robust bench strength across various restaurant roles (AC, RGM, ARM, SS) to ensure operational readiness.
- Implement talent management strategies to achieve an 80% internal promotion rate, including quarterly talent assessments, mapping, and ensuring clear Individual Development Plans (IDPs) and career paths for key personnel.
- Ensure all new appointees undergo successful induction training within 14 days of commencement.
- Conduct monthly training audits with Skills Trainers to ensure all training records and policies are meticulously maintained and up-to-date.
- Design and develop innovative training materials aligned with evolving business needs, including content for special projects like device usage, cashier training, and digital routines.
- Effectively administer and manage training data within The Valut & GEM systems, ensuring timely updates for user management and course assignments.
- Collaborate with Operations partners to conduct daily ROCC (Restaurant Operations Compliance Checklist) visits, ensuring adherence to standards and submitting comprehensive reports.
- Conduct strategic prep visits during peak periods to support operational excellence.
- A valid driver's license and own reliable transport.
- A relevant Tertiary Qualification.
- Proven experience within the Catering/Restaurant/QSR/Retail sector.
- A minimum of 5 years in a National Training Capacity.
- Demonstrated passion for training and development.
- Exceptional facilitation and presentation skills.
- Ability to work efficiently and independently with minimal supervision.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong interpersonal and communication skills (oral and written).
- Proven ability to build and maintain strong working relationships.
- A commitment to confidentiality, trustworthiness, and reliability.
- Experience leveraging skills and knowledge to build people capability and feed the talent pipeline for growth.
