General Manager

2 weeks ago

South Africa Assist World Full time
The General Manager (GM) is a culture-driving, team-leading and execution-focused leader responsible for managing daily operations, building and retaining a high-performing team, and creating a clinic culture that exemplifies unreasonable hospitality. This role is not just administrative, it's deeply people-oriented.
The GM must be able to recruit, interview, and onboard new therapists, while also building strong rapport with the current team and ensuring alignment with the brand's identity and standards.
We need someone who doesn't just "get stuff done", but also leads from the front, sets the tone, and moves with urgency and care. Responsibilities
  • Build and maintain trust with team members across all roles from front desk to therapists
  • Hold weekly 1:1s with key staff and drive culture check-ins to maintain morale, clarity, and accountability
  • Recruit, interview, and onboard massage therapists, stretch specialists and other performance-based practitioners
  • Set and model The Sports Pod's values: professionalism, care, polish, and unreasonable hospitality
  • Actively identify, attract, and vet top-tier therapist candidates through both inbound and outbound efforts
  • Help create and refine hiring pipelines and interview structures
  • Oversee day-to-day clinic operations, including athlete flow, appointment booking, follow-ups, and systems oversight
  • Master and manage clinic tools: Jane App, Notion, Google Workspace, Google Voice, Airtable etc.
  • Proactively close loops, solve problems, and ensure nothing falls through the cracks
  • Maintain and enforce SOPs, while evolving them based on operational needs
  • Be the right hand to the client to reduce his bandwidth burden by executing high-priority operational tasks and communication
  • Chase vendors, manage contractors, and handle all back-office and logistics workflows
  • Take initiative on delegated projects and provide solutions, not more problems
  • Champion the entire athlete journey from first text to final follow-up and ensure every touchpoint feels seamless and personal
  • Identify weak points in service delivery and implement fast, thoughtful fixes
  • Encourage and train the team to elevate service moments (cold towels, thank-you cards, personal touches)
  • Lead service recovery when issues arise, respond quickly, communicate kindly, and overdeliver
  • New therapist hires and onboarding success
  • Team morale, accountability, and retention
  • Schedule optimization and operational efficiency
  • Task execution and follow-through
  • Ownership of urgent communications and inbox management
  • Clinic culture consistency and service-level excellence
Must-Haves:
  • 2–3+ years of experience in clinic management, operations, or people leadership
  • Proven ability to recruit and hire therapists, front desk, or service-based roles
  • Strong grasp of systems (or ability to learn fast): Notion, Jane, Google Workspace, Google Voice, etc.
  • A track record of owning culture, leading with presence, and pushing team standards
  • A clear "hospitality gene", you notice the small things and go the extra mile
  • Ability to give and receive feedback without defensiveness
What Success Looks Like
  • The client is no longer buried in day-to-day details because you've taken full ownership
  • The team is growing, thriving, and motivated, because of your presence and clarity
  • Athletes receive consistent, elevated service that exceeds expectations
  • You're not asking "what should I do?", you're already doing it
  • You are actively protecting, reinforcing, and evolving the culture, especially around hospitality
$1,500 - $1,800 a month
Why Join Assist World?
100% REMOTE $50 birthday bonus $200 testimonial bonus $300 tenure bonus every 6 months $500 entry monthly raffle NO TRACKER. NO PROBLEM We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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