General Manager

2 weeks ago

Johannesburg South South Africa Boardroom Appointments Full time


GENERAL MANAGER 

ROLES & RESPONSIBILITIES

Overview

  • The general manager will report directly to the CEO.

  • Manage the daily operations of the restaurant and deli, including, bakery and takeaway section.

  • Ensure excellent customer service, efficient operations, and profitability.

Operations management

  • Oversee daily restaurant and deli operations

  • Ensure smooth flow of service in the sit down area, bakery, and takeaway section

  • Monitor inventory and oversee ordering of supplies as needed

  • Oversee staff scheduling to meet operational needs and minimize overtime

  • Implement and maintain operational procedures

Financial management

  • Track, control and report on costs through Marketman inventory manager

    Track sales, discounts, comped items 

  • Prepare financial reports.

Staff management

  • Post ads and filter possible staff for review

  • Oversee interviewing, training, and supervision of staff

  • Conduct performance evaluations

  • Foster a positive work environment and company culture

  • Resolve staff conflicts and issues

Customer experience

  • Ensure high levels of customer satisfaction

  • Report on and address customer complaints and feedback

  • Maintain a clean and welcoming environment

  • Check and report on online reviews

Compliance and admin

  • Ensure compliance with health and safety regulations

  • Maintain accurate records

  • Handle administrative tasks related to operations

  • Implementing systems and procedures relating to health and safety

General upkeep

  • Oversee maintenance of restaurant equipment and facilities

  • Schedule repairs and maintenance as needed

  • Ensure cleanliness and organization of the restaurant and deli

  • Manage relationships for maintenance services


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