Business Analyst

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here

2.  Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World

We appoint energised and motivated people for their potential, and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams, dedicated to building a brand that we are proud of and that earns the trust of our clients.

Who We Are

We are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the client first, act with energy, and take ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and able to grow.

About The Role

Are you passionate about delivering impactful solutions that touch millions of lives? Capitec's Savings team is looking for a dynamic Business Analyst to help shape the future of banking for every client. Join a team at the heart of Capitec, responsible for the bank's core savings products – including main accounts, access anytime, fixed accounts, and notice deposits. You'll work closely with the Product Manager, Business Engineers, and Developers to drive innovation and ensure a seamless client experience. 

Key Responsibilities

• Deliver new features and enhancements that directly impact 24 million clients.
• Partner with the Product Manager, Business Engineers, and stakeholders to define problem statements, desired outcomes, and measures of success.
• Analyse and enhance the full lifecycle of savings products, identifying friction points and opportunities for improvement.
• Conduct workshops, interviews, and system/data analysis to elicit and document clear, actionable requirements.
• Collaborate within a fast-paced, agile environment to drive change and maintain alignment across teams.
• Document processes, customer journeys, data flows, and non-functional requirements.
• Work closely with solution architects and engineers to shape solution options, high-level designs, and integration contracts (APIs/events).
• Support testing activities to ensure all solutions meet business requirements and comply with financial regulatory standards.

Education

Minimum:

• A relevant tertiary qualification in Business Analysis; and
• Grade 12 National Certificate / Vocational
• For internal applicants: Completion of BA School of Learning Levels 1 & 2

Ideal:

• A relevant post-graduate degree in Business, IT, or a related field;
• Business Analysis certification (e.g., CBAP, PMI-PBA, CSPO, or ECBA); and
• AWS Practitioner certification

Experience and Knowledge

• At least 5 years' relevant work experience in Business Analysis, working independently with minimal oversight.
• Proven track record of delivering client-facing features and evidence-based best practice solutions.
• Business and data analysis; translating business requirements into processes, context diagrams, and visualisations.
• Stakeholder engagement and collaboration (strong interpersonal skills); demonstrated ability to lead / coach / influence; using business rules, data, and insight to shape decisions and drive alignment with organisational goals.
• Functional and business process design.
• Project management principles, Agile development lifecycle, and SDLC experience.
• A high level of adaptability; thriving in Agile, fast-paced environments where priorities can shift rapidly.
• Change management, quality assurance, and understanding of strategic planning processes.
• Meticulous attention to detail, ensuring accuracy and quality in all deliverables.
• Advanced analytical and problem-solving skills, supported by a critical-thinking mindset.
• Background in Engineering, Computer Science, Finance, or similar fields / industries – experience in Financial Services related to Retail Banking is a plus, but not required.

Skills

• Analytical Skills
  
• Attention to Detail
  
• Planning, organising and coordination skills
  
• Problem solving skills
  
• Commercial Thinking Skills
  
• Communications Skills
  
• Interpersonal & Relationship management Skills
  
• Presentation Skills
  
• Facilitation Skills
  
• Negotiation skills
  

Conditions of Employment

• Clear criminal and credit record
  

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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