Senior Partner Sales Manager

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

The Senior Partner Sales Manager  Africa will drive the growth of DN's products and services within your assigned region in Africa by building, enabling, and managing a high-performing network of strategic partners (distributors) in Mozambique, Angola, Malta, Cape Verde and other countries if needed. This role combines sales leadership with oversight of partner service performance, ensuring that partners deliver both commercial results and high-quality service to end customers. The Senior Partner Sales Manager acts as a trusted advisor, aligning partner activities with DN's standards and market objectives. 

This is hybrid role and the ideal profile to be located in Johannesburg, South Africa.

Key Responsibilities

• Identify, recruit, and onboard strategic partners to expand DN's market reach within the assigned region.
• Develop and execute channel strategies aligned with company objectives and local market realities.
• Set clear goals, KPIs, and mutual expectations with partners; monitor and analyze partner performance, pipeline, and market coverage.
• Support partners in developing sales strategies, proposals, and deal structures.
• Track and report on sales targets, pipeline, and partner performance.
• Collaborate with partners to align DN solutions with their business goals and market needs.
• Design and deliver partner enablement programs (sales, technical, service) and support go-to-market initiatives.
• Monitor partner service performance and ensure compliance with DN's service standards, including use of genuine parts and up-to-date software.
• Engage with partners to address service delivery challenges and drive improvements.
• Work closely with service delivery teams to ensure partners have the resources and support needed to meet customer expectations.
• Gather feedback from end customers and use insights to inform both sales and service strategies.
• Build trust-based, long-term relationships with partners, internal teams, and end customers.
• Coordinate effective engagement between partners, internal teams, and service providers to ensure high satisfaction and rapid issue resolution.
• Serve as a channel advocate internally and externally, investing in partner success.
• Use CRM and analytics tools to track partner activities, sales performance, and customer satisfaction.
• Analyze sales and service data to identify trends, risks, and opportunities for improvement.
• Report insights to leadership and partners for continuous improvement.

• 5 years experience minimum in partner/channel sales management, ideally in banking, payments, or technology sectors.
• Strong understanding of the African market and experience working with diverse partners/distributors.
• Demonstrated ability to influence service quality and customer satisfaction as part of the sales process.
• Strong business and financial acumen, including market analysis, forecasting, and profitability management.
• Excellent relationship-building, negotiation, and communication skills.
• Technical and product knowledge in IT solutions, payment systems, and relevant technologies.
• Experience with partner enablement, training, and go-to-market support.
• Bachelor's degree or equivalent experience; Master's degree is a plus.
• Fluent business English (written and spoken); additional languages (e.g., French, Portuguese) are an advantage.
• Willingness to travel within the assigned region as required.

Key Competencies

• Strategic Channel & Partner Management
• Sales Enablement & Consultative Selling
• Service Quality Oversight
• Analytical & Data-Driven Decision Making
• Relationship & Stakeholder Management
• Communication & Cross-Cultural Competence
• Technical/Product Expertise
• Enablement & Training
• Innovation & Adaptability
• Commitment to the Channel

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