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Person Centred Care Officer

5 hours ago

Table View, Western Cape, South Africa Netcare Full time

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

Person centred Health and care focuses on dignity and respect, information sharing, participation and collaboration. Person centred care highlights a way of thinking and acting that focuses on a partnership with an individual to ensure that their immediate needs are met. Providing choices and respecting choices made by them. At all times still delivering that exceptional level of care with a strong focus on respect and compassion. The focus is on a holistic approach to wellness, putting the Netcare patient and their families at the centre of the Netcare quality care model, maximising patient satisfaction while at the same time digitally enabling the Netcare of tomorrow.

The Person Centred Care Officer will assist with improving the efficiency and quality of contact with patients and family by being involved in patient interactions and the resolution of complaints. This individual will ensure a high level of patient service including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

The Person Centred Care Officer will anticipate needs and build rapport with the patient so that the patient values the experience and feels they can return to a Netcare facility in future. The focus is on building a long standing relationship where patient social circumstances, preferences, values and needs are all taken into consideration. This individual will participate in discussions regarding patient feedback and will facilitate and co-own the investigation and responsibility of complaint resolution. This will include documentation and feedback to the customer.

INHERENT REQUIREMENTS:

  • Grade 12
  • Relevant Tertiary Qualification
  • At least 2-3 years' experience working in a customer facing role within a healthcare or hospitality environment

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family.

We care about the participation of our people and our partners in everything we do.

We care about truth in all our actions.

We are compassionate about quality care and professional excellence.

Our basic service standard holds us accountable  for the below seven behaviours:

I always greet everyone to show my respect.

I always wear my name badge to show my identity.

I am always well-groomed to show my dignity.

I always practice proper hand hygiene to show my care.

I always seek consent to show my compassion.

I always say thank you to show my appreciation.

I always embrace diversity to strengthen inclusivity and belonging.

Join the team that providing the best and safest
care.