Outbound Online Sales Call Center Agent

4 days ago

Cape Town, Western Cape, South Africa Neo Group Full time R150 000 - R250 000 per year

At Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking call center agent you will be responsible for providing exceptional service and support to our French-speaking customers.

Responsibilities:

  • Contacting potential customers via phone, email, or chat to introduce and explain our products or services.
  • Understand customer needs and preferences to recommend tailored solutions.
  • Provide accurate information and pricing to close sales and achieve sales targets.
  • Maintain detailed records of customer interactions and sales activities.
  • Stay up-to-date with product knowledge and industry trends to effectively address customer queries and objections.
  • Collaborate with other team members to achieve team sales goals.
  • Follow up with customers to ensure their satisfaction and build long-term relationships.
Requirements
  • Proven experience in outbound sales, telesales, or cold calling.
  • Fully proficient in the required language.
  • Strong communication and persuasion skills.
  • Comfortable using CRM tools, dialers (like XCally), and sales tracking software.
  • Quiet home-office setup with stable internet.
  • Self-motivated and target-driven.
  • Full-time, on-site
  • KPI-driven environment: call volumes, conversion rates, follow-ups.

Work details:

  • Full-time, on-site in Cape Town
  • KPI-driven environment: call volumes, conversion rates, follow-ups.


Preferred Background:

  • Previous call center or BPO experience.
  • Knowledge of online platforms, Gaming, fintech, or e-commerce is a plus.
  • Sales training or certification is advantageous.
Benefits
  • Interesting product.
  • Salary and bonuses based on your performance.
  • Learning opportunities.
  • Career growth prospects.

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