Digital, Information and Technology Manager

Overall Purpose of the Position:

To lead TradeOn's digital and IT strategy, ensuring robust infrastructure, secure systems, and innovative technology solutions that support Restaurant Operations and the Restaurant Support Centre (RSC). This role will drive full integration of all business systems (POS, accounting, payroll, data mining, banking, collaboration tools) into a unified cloud platform, optimise analytics and reporting, and enable automation of information flows. The position ensures alignment with franchisor technology standards and compliance requirements while improving response times, minimizing downtime, and enhancing IT service delivery across all 54 restaurants and the RSC. The role also provides strong leadership to the IT team, fostering a culture of accountability, innovation, and continuous improvement to deliver these initiatives effectively.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Digital Strategy & Transformation

• Developing and executing a cloud-first digital roadmap aligned with business goals and franchisor standards.
• Leading the migration of existing systems (GAAP POS, Sage Evolution, Firecell, SharePoint, Power BI) into a secure, scalable cloud environment.
• Champion innovation in restaurant technology, analytics, and automation to improve operational efficiency and decision-making.
• Acting as a change leader, ensuring IT team alignment and capability to execute integration and cloud migration projects.
• Continuously evaluate emerging technologies and recommend tools/apps to enhance analytics and reporting capabilities.

Systems Integration & Data Architecture

• Designing and implementing interoperability between all business systems to enable seamless data flow and centralized reporting.
• Introducing automation frameworks to reduce manual processes and ensure real-time data availability.
• Establishing a unified data architecture that supports advanced analytics and predictive insights.

Business Intelligence and Analytics Optimisation

• Overseeing the Reporting & Insights function to deliver accurate, timely, and actionable insights.
• Expanding current measurement capabilities by identifying additional KPIs and performance metrics.
• Implementing advanced analytics tools and dashboards (e.g., Power BI, SQL, AI-driven solutions) to support strategic decisions.
• Driving automation of reporting processes and ensuring data governance for accuracy and security.

IT Infrastructure & Security

• Overseeing all IT infrastructure across 54 restaurants and the RSC, ensuring high uptime and rapid response to incidents.
• Implementing robust cybersecurity protocols, POPIA compliance, and disaster recovery plans.
• Maintaining IT governance policies and ensuring compliance with ISO 27001 and franchisor standards.

Team Leadership and Development

• Leading and mentoring the IT team, fostering a culture of innovation, accountability, and continuous improvement.
• Building digital capabilities across the business, including restaurant teams and support functions.
• Managing training, performance, and succession planning for IT staff.

Project & Vendor Management

• Leading cross-functional IT projects including cloud migration, system upgrades, and integrations.
• Managing IT budgets, vendor contracts, and service level agreements to ensure cost-effective solutions.

User Experience & Support

• Ensuring responsive and effective IT support for all users, improving service desk performance and minimizing downtime.
• Promoting user-friendly systems and provide training to enhance adoption and reduce support dependency.

Ideal Requirements

• Bachelor's degree in Information Technology (IT), Computer Science or related field.
• 5-10 years' experience in IT leadership, experience in IT leadership, with proven success in cloud migration, systems integration, and analytics optimization.
• Proficient in Microsoft 365, Power BI, SQL, Cloud platforms and POS systems (GAAP).
• Excellent understanding of cybersecurity, Information Technology Infrastructure Library (ITIL) and South Africa compliance standards (POPIA, ISO
• Willingness to be available on-call to respond to and manage critical system issues as needed

Key Personal Inherent Characteristics

• Excellent leadership and stakeholder engagement skills.
• Excellent communication and change management abilities.
• Strategic thinker with hands-on problem-solving ability
• Resilience and adaptability in a fast-paced, multi-site environment
• Strong collaboration skills with the ability to influence cross-functional teams and drive alignment.
• Customer-centric mindset focused on delivering technology solutions that enhance user experience and business performance

Join Our Team at TradeOn

Location: Kuilsriver, Cape Town

Contract Type: Permanent

Application Deadline: 07 January 2026

Please include the job title in your application.

If you do not receive feedback within one month of your application, please consider your application unsuccessful.

TradeOn reserves the right to withdraw this advertisement or not fill the vacancy at any stage of the recruitment process.

We are committed to achieving our employment equity goals, which will be considered throughout the recruitment process.

By submitting your application, you consent to TradeOn processing your personal information for recruitment purposes. This includes consideration for the advertised role and other suitable opportunities within the organisation. TradeOn complies with the Protection of Personal Information Act (POPIA), and your information will be used solely for lawful and legitimate recruitment activities.

Job Types: Full-time, Permanent

Application Question(s):

• Are you in possession of a valid South African driver's licence and are you willing to travel?
• Describe a project where you successfully integrated multiple business systems (e.g., POS, accounting, payroll) into a unified platform. What was your approach and what measurable impact did it have?
• What steps have you taken to design a data architecture that supports real-time reporting and predictive analytics? Include any automation frameworks you implemented.
• Which analytics tools (e.g., Power BI, SQL, AI-driven solutions) have you used to deliver actionable insights? Share one example where your dashboard or report influenced a strategic decision.
• Have you led a cloud migration that improved reporting and analytics capabilities? Briefly describe the technologies involved and the benefits achieved.
• What is your notice period?
• What are your gross salary expectations (before deductions)?
• Are you legally eligible to work in South Africa and in possession of a valid South African identity document?

Work Location: In person

Application Deadline: 2026/01/07