Contract Manager

LOCATION Gauteng

REPORTS TO: Branch Manager

JOB SUMMARY:

To ensure the smooth running of the day-to-day operations within the Contract; in such a manner to ensure the continuous provision of professional security services that meets the requirements of the client.

KEY RESULT AREAS:

· Manage any and all incidents recorded on Incident Desk

· Ensuring the compilation and conclusion of Investigations Reports

· Providing a proactive security solution to the client

RESPONSIBILITIES:

• Client meeting attendance
• Resolves client and members of public complaints by investigating problems
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks with all stakeholders in your area
• Manage staff evaluations and provide feedback to Branch Manager
• Submit reports on all investigations to relevant stakeholders
• Staff recruitment to fill identified gaps
• Manage regular training sessions with all staff
• Ensure that communication of all policy changes and updates are provided to the staff as and when they are relayed from Branch Manager
• Manage the smooth day to day running to ensure profitability
• Ensure site procedures and emergency plans are in place according to your site requirements
• Ensure site procedures and emergency plans are practiced regularly
• Determine risk and operational preparedness on the relevant sites
• Review requirements for a quality security service on sites and recommend improvements
• Investigate possible growth and other business opportunities in the area
• Establish resource requirements to ensure a quality service to the clients
• Acquire the necessary resources that may be required to ensure quality service to clients
• Ensure all available resources are optionally utilized to perform a profitable security service
• Comply with directives, guidelines, policies, procedures, and relevant standards
• Analyse outcomes for continuous improvement of procedures and processes
• Manage the work schedules of direct reports
• Schedule work to meet agreed plans, contracts and agreements in a cost-effective manner
• Ensure security officers comply with the Company's uniform standard
• Maintain a security information system/report
• Advise superiors about important/problematic physical risk factors
• Conduct investigations of crime scenes
• Conduct investigations of all claims against the Company
• Follow up on all reported incidents
• Check patrol reports on a regular basis
• Conduct security site surveys
• Prepare the required duty rosters as per the site requirements
• Ensure security officers are posted on sites according to the client agreements
• Authorize the necessary time sheets/attendance register of security officers
• Answer all written complaints from clients within twenty-four (24) hours
• Complete documentation regarding site administration such as risk analysis, site surveys, site audits, letters, investigations and management reports
• Ensure the site administration is completed as required
• Compile and submit financial and management reports in time
• Ensure a nominal roll of all employees is kept up to date
• Ensure all employees have valid employment agreements
• Ensure all employee files are kept up to date
• Ensure all required employee documentation is on file
• Check pay queries and where necessary correct the payments to security officers
• Determine training needs and where necessary recommend training to be conducted to meet client requirements
• Analyse the suitability of training in the workplace
• Develop subordinates to improve their skills
• Conduct training on site to meet client requirements
• Ensure security officers know what is required by the various clients as agreed in the contracts or agreements
• Ensure security officers act according to the client's requirements
• Ensure that personnel have done training courses required, for current and future duties
• Ensure new security officers are inducted to meet the requirements of the new tasks
• Maintain strict discipline on the various sites
• Conduct disciplinary hearings, appeals and grievances according to the Company Disciplinary Code
• Manage sick reports, leave and over-time
• Monitor absences due to sickness and where necessary take appropriate action according to Company guidelines
• Carry out health and safety assessments according to Company policies
• Attend to injuries on duty
• Develop and sustain an employee communication forum
• Ensure constructive staff interaction
• Control cost and expenditure on sites
• Manage wages of employees using the Time and Attendance System
• Monitor wage cost for any variances
• Ensure that employees are paid correctly and on time
• Ensure clients are correctly invoiced for services rendered
• Follow-up on invoices and statements to ensure clients pay the appropriate amount on time
• Ensure continuous client liaison
• Ensure that client contractual requirements are met
• Conduct meetings with clients as agreed
• Ensure quality client care is maintained on site
• Solve client complaints as soon as possible
• Deliver a security service that meets the clients' requirements
• Ensure all Company assets are accounted for, properly handled safeguarded and maintained
• Conduct regular vehicle and equipment audits to ensure they are in good working order

SKILLS REQUIRED:

· Experience of 5 years in a Security Management position

· Excellent communication skills – client engagement, members of public and management

· Solid working knowledge of team/staff management

· Experience with investigation report compilation

· Excellent verbal & written communication skills. Attention to detail

· High level of confidentiality

· Ability to work well under pressure

· Resilient character

· Good problem-solving skills

· Computer literacy

INDICTIVE METRICS:

· Investigations reports and submissions

· Incident desk management

· Presentations and engagements with clients

· Staff management

REQUIRED EXPERTISE & CERTIFICATION:

· Matric / Grade 12

· PSIRA Grade A, minimum

· Evidence of continuing education, such as tertiary, advantageous

· Minimum 5 years' experience in a management/supervisory position

· Strong administration skills essential

· High proficiency in MS Office

Job Type: Full-time

Work Location: In person