Payroll Outsource Administrator

Labournet is a proudly South African company with over 28 years of innovation in payroll, HR, and employment legislative compliance. We are driven by our mission to change the world of work by simplifying compliance, empowering people, and delivering technology-driven solutions. Our people are the key to this mission, and we invest in them to grow, innovate, and make an impact.

We are currently looking for a Payroll Outsource Administrator who will be responsible for the accurate and timely processing of client's payroll, ensuring that clients employees are paid on time, whilst maintaining confidentiality and assisting clients in understanding payroll related queries in line with relevant legislation.

You are responsible for Inclusive of, but not limited to:

Client Retention:

• Maintain a high client retention rate by providing quality service and effective communication in accordance with LPD Processes.
• Establish and maintain professional client relationships, aiming for a 90% retention rate.
• Implement and configure client requirements in alignment with client expectations and LPS (LabourNet Payroll System).
• Resolve client queries and provide value-added services through troubleshooting via various channels (onsite, online, phone, email, team viewer).
• Escalate unresolved queries as per SLA, maintaining ongoing communication with clients and adhering to the Key Account Strategy (KAS) and Client/Employee life cycle processes.

Development: Competence:

• Stay updated on system functionality and legislative changes through self-development.
• Ensure alignment with career path requirements.
• Develop the competency and skills of the team through formal and informal learning sessions to meet expected standards.
• Facilitate knowledge transfer among teams to enhance overall competence.
• Maintain up-to-date knowledge of relevant industry developments.

Product: Quality

• Adhere to the client visitation schedule to maintain SVR (Service Value Ratio) and ensure profitable clients receive service within SLA.
• Efficiently book client appointments and obligations while recording them accurately in the prescribed software platform.
• Weekly closure of appointments, ensuring accuracy in categorizing satisfied and unsatisfied clients.
• Upload all relevant client documents onto the CMS (Content Management System).
• Monitor time spent vs. retainer, providing monthly reports on unsatisfied appointments and SVR to the Outsource Manager. Also, responsible for client sign-off documents and handover processes as per internal procedures.

You are part of

Our people are experts in their field, who have a passion for what they do and constantly seek to exceed the expected standard. Our people pride themselves to deliver best practice.

Package & Remuneration:

Salary: R CTC per month  

Benefits: As part of the Labournet team, you'll enjoy benefits designed to support your wellbeing and career growth. These include a wellness programme that covers up to 8 family members or friends, partner discounts, structured career paths, accredited training, study assistance, retirement and group risk benefits, hybrid work options for applicable roles, as well as a suit-up and vehicle branding allowance where relevant.

Take the next step in your career with Labournet – where people are empowered, purpose drives everything we do, and our platform enables real impact. If you're ready to grow, innovate, and help shape the future of work in South Africa, we'd love to welcome you to the team.

You'll need a customer-first mindset and the following skills to succeed in this role:

Minimum Requirements

• Valid Driver's License and own vehicle
• Matric with mathematics and computer literacy as subjects
• Qualification within payroll, tax, software implementation and consultation within the HRIS environment or equivalent experience (1 – 2 Years)

Experience required:

• 1-2  years experience in full function payroll, preferably within an outsourced payroll environment would be advantageous
• Ability to process a minimum of 800 payslips independently and accurately
• Previous experience in submission of monthly and biannual EMP's would be advantageous.
• Previous experience in dealing with complex payroll queries would be advantageous.

Why Join Labournet?

At Labournet, you're joining more than a company - you're becoming part of a platform built to empower people and drive purpose. With over 28 years of innovation in compliance and people solutions, we invest in our employees so they can grow, make a national impact, and help shape the future of work across South Africa.

What We Offer:

• You'll obtain a wealth of experience and knowledge at a much faster pace than you would in an internal compliance-focused role due to our national footprint across different industries.
• You'll have access to structured career paths, accredited training, performance coaching and mentorship to support your professional growth.
• You'll be part of a team that drives compliance and transformation across South Africa, giving your work real purpose and impact.
• You'll benefit from hybrid work options and a culture that supports work-life integration, because we believe wellbeing fuels performance.
• You'll enjoy competitive salaries, holistic benefits and a lucrative sales commission policy.
• You'll thrive in a collaborative, tech-enabled environment where we value output over hours and encourage innovation at every level.

How We Work?

Gone are the days of rigid office hours and long commutes. Our hybrid working model allows teams to co-create flexible arrangements that support productivity and personal wellbeing.

Who We Are:

Labournet is a proudly South African company offering integrated solutions in Payroll, Labour Law, Health & Safety, Transformation, Training, Technology and Commercial Compliance. We serve over 6,500 businesses nationwide, helping them stay compliant and competitive.