Team Leader, Branch

5 days ago

Cape Town, Western Cape, South Africa Standard Bank Full time

Job Overview

Business Segment: Personal & Private Banking

Location: ZA, Western Cape, Cape Town, Shop L40, Capegate Shopping Centre, Capegate Blvd, Cape Gate

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 10/21/2025

Job Description

To ensure the effective functioning of Point(s) of Representation (POR/s), overseeing operational aspects such as security, cash management, and service delivery in line with client experience and laid-down requirements. (Applicable where UB Designate, Cash Consultant I and CLO are present).

Key Responsibilities:

Lead and motivate branch staff to deliver sales targets, client growth and superior customer service.

Oversee daily branch operations, including cash management, service standards, compliance and risk controls.

Manage people capability, performance, training and engagement to drive a high-performance culture.

Monitor branch performance, ensure audit readiness, and implement improvements for growth and efficiency.

Qualifications

NQF Level 6 FAIS-recognised qualification in Business or Commerce.

Experience

3–4 years' frontline banking experience, with proven ability in client service and sales.

Relevant FAIS experience required. If not fully compliant, candidate must operate under supervision until accreditation is achieved.

Knowledge of branch operations, sales processes, risk management, and compliance standards.

Additional Information

Behavioural Competencies

Adopting Practical Approaches, Articulating Information

Challenging Ideas, Convincing People

Directing People, Exploring Possibilities

Following Procedures, Generating Ideas

Making Decisions, Producing Output

Providing Insights, Understanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)

Banking Process & Procedures

Customer Acceptance & Review (Consumer Banking)

Customer Understanding ( Consumer Banking)

Processing

Product Knowledge (Consumer Banking)

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or

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