Business Systems Analyst

• Who we're looking for: Someone from an analytical background with excellent communication and stakeholder management skills.

• The challenge: Understand a growing and complex data landscape and how data flows between different applications, delivering insight that drives growth, efficiency, and resilience.

• Where you'll work: This role will be based in Cape Town, you'll be part of our global team, collaborating with colleagues and serving customers across the UK, USA, Australia, South Africa, and beyond. Our hybrid approach offers flexibility with regular team connection in our Cape Town office 3 days per week.

The Tillo Difference

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.

We're the market leader in the UK and are active in a number of other markets including USA, Europe, Australia and India.

Job Summary:

Tillo is seeking a Business Systems Analyst - Enterprise Data to sit at the intersection of data, revenue operations, and finance. This role will translate business strategy into requirements, ensure system alignment across CRM, ERP, and analytics tools, and deliver insight that drives growth, efficiency, and resilience.

This role partners closely with the Data and BI teams to ensure commercial systems and reporting are underpinned by trusted, scalable data foundations and transform complex data into clear, actionable insights.

The ideal person has a growth mindset and a passion for automation, data and continuous improvement.

Day to day this role will

• Develop and maintain KPIs and performance metrics that help track progress toward strategic objectives.

• Design, build, and maintain dashboards and reports using BI tools (e.g., Power BI, HubSpot, Datarails) to support decision-making across the business.

• Translate business requirements into actionable insights by working closely with stakeholders to understand goals, KPIs, and data needs.

• Identify trends, patterns, and anomalies in data to provide meaningful and data-driven business recommendations.

• Ensure data integrity and governance compliance by applying best practices in data handling, documentation, and access controls.

• Extract, transform, and analyse data from various sources using SQL or other tools, ensuring high data quality and consistency.

• Support self-serve analytics adoption by creating reusable data models, semantic layers, and user-friendly reporting assets. Support users with training, support, and system guidance post-deployment.

• Support with preparation of budgets, forecasts and models to influence strategic and commercial decisions that drive the business forward.

• Present insights and analysis clearly to both technical and non-technical audiences, using storytelling to influence decisions.

• Continuously improve BI processes and tools, exploring automation opportunities and staying up-to-date with best practices and new features.

• Collaborate with data engineers and BI analysts to ensure the right data structures, definitions, and pipelines are in place for reliable reporting.

• Develop and maintain documentation including process flows, use cases, and data mappings.

What we're looking for

• 3+ years of experience as a Business Systems Analyst, Data Analyst or similar role, ideally within Fintech, or fast-paced data-driven environment.

• High proficiency in BI tools such as Power BI, Tableau or Amazon Quicksight for building dashboards and reports.

• Basic SQL skills for querying, transforming, and analysing data from relational databases.

• Experience working with CRMs (e.g. Salesforce or HubSpot) or financial systems (e.g. NetSuite, Workday).

• Strong analytical thinking and problem-solving skills, with the ability to turn data into clear business insights.

• Excellent communication and storytelling skills, with the ability to present complex data in a simple, compelling way to both technical and non-technical audiences.

• Experience working with large datasets, and ability to validate, and manipulate data for analysis.

• Attention to detail and commitment to data accuracy and integrity.

Desirable:

• Comfort working in Agile or cross-functional data teams, including familiarity with tools like Jira, Confluence, or Notion for collaboration.

• Experience with API integrations or middleware platforms.

• Knowledge of Agile or Scrum methodologies.

• Understanding of data protection frameworks (GDPR, ISO 27001, SOC 2, etc.).

• Hands-on experience with data platforms like Snowflake or Databricks

• Familiarity with version control systems like Git, particularly when working in collaborative or production-level analytics environments.

Benefits

We offer all our employees trust and empower our team to work with flexibility and autonomy. We're a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic offices, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

• 21 days holiday per annum

• Retirement Fund (5%)

• Health insurance contribution

• Employee Incentive Scheme

• Hybrid Working

• Top spec equipment including laptop, mouse, keyboard, monitor

• Anniversary gifts

• Monthly breakfasts, drinks, snacks and events

• Team Learning & Development budget

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Operating in over 37 markets and 25 currencies, Tillo processes billions in gift card transactions through a single, plug-and-go API, powering rewards and incentives for the world's leading businesses.

Backed by Tenzing, Tillo is setting the global standard for digital gift card infrastructure.

Diversity, Equity, and Inclusion Statement
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.  We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, race, ethnicity, religion or belief, sex, or sexual orientation. 

If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to accommodate your needs.