Customer Service Advisor

• Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Demand management and network infrastructure
-
We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?
We're looking to recruit Customer Service Advisors based remotely.

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.

We'll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports.

You'll be working with the Customer Experience Manager and Team Leader to promote the profile of MGroup Water. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Yorkshire Water Service Level Agreements.

This is a remote working role
. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.

Please see below the assessment day that will be taking place:

Assessment Day:
Monday 24th November 2025
08:45am till 12:00pm

12:45pm till 16:00pm

Start date:
Monday 8th December 2025
Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.
You'll be required to bring with you your Right to Work in the UK and proof of your current address.
You'll be able to start 2 weeks in-house training at Langley College
(
SL3 8BY) on the start date listed above.
What You'll Bring

• Are you passionate about delivering excellent customer service?
• Have you gained experience in a call centre or customer service environment?
• Do you have proven administration and customer service skills?
• Are you a team player with strong interpersonal skills?
• Additional spoken languages would be advantageous

What's in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000's of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us

About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet
• We're open and seek new and better ways of exceeding expectations
• We're together and as one team; the whole is greater than the sum of the parts
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note:
Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

• .

Apply

Share

• Share Vacancy on Facebook
• Share Vacancy on X
• Share Vacancy on LinkedIn
• Share Vacancy on WhatsApp
• Send Vacancy to a friend