Junior Business Process Analyst MMH250623-1

Role Purpose

Document and evaluate existing business processes to improve quality and reduce errors. Design and implement new business processes to optimise business results. Assist with and completing ad hoc, daily, weekly, monthly business or client dashboards and reporting. Maintainng standard operating procedure and Invoice processing support.

Requirements
Required Qualifications

• Matric or equivalent (Essesntial)
• B-Degree in IT or related qualification (Advantageous)

Knowledge

• Business acumen
• Process modelling, analysis and simulation tools.
• TQM / Lean / Six Sigma (Advantageous)
• Any experience of Sybase, Data Structures, PL/SQL, and Business Processes and Procedures would also be highly beneficial
• SQL proficiency
• Visio proficiency

Experience

• 1-2 years' experience in IT (essential)
• 1-2 years' experience in the Medical aid Industry
• 1-2 years' experience in process management or continuous improvement, with focus on operational processes, quality, or improvements (essential)

Skills

• Proficiency on applications utilized within the Correspondence Management environment
• Advanced computer literacy in MS Office
• Ability to work in a pressurized environment
• A high focus on customer satisfaction
• Attention to detail and quality
• Ability to function effectively within a team
• Excellent interpersonal, listening and communication skills
• Transfer of knowledge
• Ability to work independently
• High energy levels
• Ability to communicate recommendations in a constructive manner
• Strong people management skills
• Ability to think critically
• Team player

Duties and Responsibilities

Internal Process

• Defines, plans and justifies (in business terms) projects to develop and implement components of new or changed processes and works with customers and users at all levels in the organisation to identify business benefits.
• Analyses business processes, identifies alternative solutions, assesses feasibility and recommends new approaches.
• Analyses the underlying issues arising from investigations into requirements and problems, and identifies available options for consideration.
• Use standard tools to record project data and progress.
• Occasionally perform high-level investigation of reported issues and ensure they are handled and responded to.
• Produce good quality design and requirements documentation.
• Oversee the collation and production of the Scheme reports in accordance with the Scheme's SLA requirements.
• Ensure that the Scheme reports are accurate, produced on time and in accordance with the layout as required by the Scheme
• Produce accurate and quality Operations meeting agendas and minutes before and after monthly or quarterly Operations meetings.
• Analysing and present the standard operational report pack for specified funds on a monthly basis (on a quarterly basis for agreed funds).

Client

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Works with colleagues and customers/users to investigate and model business functions, reports, processes, and information flows and data structures, using methodical and consistent techniques.
• Work with relevant internal stakeholders to carry out gap and impact analyses to establish the viability of the existing system, functionality in the context of new requirements, recommend solutions to the business and present alternatives where necessary.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development.

Finance

• Contribute to the financial planning process within area.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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