Sportsbook Coordinator: Sunbet

Job Purpose:

The Sportsbook Coordinator is responsible for the accurate and timely execution of all sportsbook activities. This role ensures that pricing, offers, promotions, and markets are implemented correctly, that delivered features function as intended and that all operational processes support the smooth running of the sportsbook. The coordinator works closely with internal teams and external vendors to guarantee that commercial initiatives are delivered efficiently, compliant with regulatory standards and aligned with business goals.

Job Scope and Responsibilities:

• Ensure daily sportsbook markets areoperational and available for customers
• Confirm all betting limits, exposures and risk settings are correctly applied
• Monitor that all markets and products are correctly configured on the platform
• Check that any scheduled events or markets are launched on time
• Implement daily pricing changes, boosts and promotional offers as advised by management
• Verify that promotions are applied correctly across all channels (web, app, retail)
• Coordinate with platform teams to ensure offers and pricing changes go live
• Ensure promotional start/end dates, odds boosts and other campaign parameters are correct
• Prepare daily market availability lists and confirm all markets are live
• Perform system checks to ensure odds feeds and markets are functioning correctly
• Coordinate with internal teams to launch new markets or products operationally
• Confirm that product changes or updates are implemented on schedule
• Track daily delivery of markets, odds and promotional features
• Log operational issues with vendors (e.g., pricing errors, delayed offers) and escalate to management
• Test new features for correct operational deployment before launch
• Confirm updates and platform changes are fully implemented as per schedule
• Communicate operational updates to marketing, product and CRM teams
• Coordinate execution timelines for campaigns, offers, and promotions
• Ensure all teams have confirmation that markets, odds and promotions are live and functioning
• Verify that daily betting limits, market exposures and risk settings are applied correctly
• Monitor markets for operational integrity (e.g., odds feeds, missing markets)
• Ensure offers, promotions and market launches comply with regulatory requirements
• Maintain operational records for audits and reporting

Core behavioural competencies:

• Attention to detail
• Time management & prioritisation
• Problem-solving
• Adaptability
• Collaboration & Teamwork
• Resilience
• Organising & Planning
• Communication Skills
• Sportsbook Operational Knowledge
• Promotion & Campaign Execution
• Platform & Vendor Coordination
• System Tools proficiency (MS suite, Operational Dashboards, Platform tools)
• Regulatory awareness
• Basic Technical Troubleshooting
• Quality Control

Qualifications:

• Diploma in Business Studies, Sports Management or related field

Experience:

• 1-3 years' experience in sports betting, gaming operations or commercial support roles
• Experience with sportsbook platforms, market operations or campaign execution is preferred
• Exposure to vendor coordination or cross-functional project support is advantageous

Equity:

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful. Proven experience managing large, diverse customer service or operations teams.