Warranty Administrator Kia South Africa

4 days ago

Alberton, Gauteng, South Africa Motus Full time

Job Description:

  • To deliver clerical support in order to process warranty transactions accurately and timeously through the

execution of predefined work objectives as per agreed standard operating procedures

Purpose:

  • Contribute to the development of standard operating procedures and guidelines within the area of

accountability
- Deliver on agreed performance targets according to set procedures and service level agreements
- Ensure all applicable documentation is accurate, updated and costed correctly
- Execute work in line with governance and compliance processes
- Identify and apply known solutions to operational challenges and escalate unresolved issues
- Monitor claims processed within set time stipulated and finalisation as per policies and procedures
- Plan for and administer processes related to warranty tasks and activities, effectively and

efficiently
- Record and report on work activities to provide timely and accurate information for decision making

in area of accountability

Finance:

  • Execute work activities effectively and efficiently in order to maximise efficiencies and reduce

unnecessary delays in achieving goals of the office

Client:

  • Deliver services and/or products that create a culture which aims to meet or exceed customers'

expectations in the business
- Deliver work activities effectively to satisfy customers
- Liaise and interact with customers (internal and external) via approved communication channels in

a positive and helpful manner

People:

  • Attend learning initiatives to improve work quality and enhance own skills
  • Own and live up to company values

Behavioural Competencies:

  • Interacts with clients in a respectful, helpful and responsive manner
  • Responds to client needs with appropriate level of urgency
  • Informs clients timeously of reasons for possible problems, such as unexpected disruptions
  • Seeks feedback to develop a clear understanding of client needs and outcomes
  • Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality
  • Improves own skills and competencies with a practical and hands-on approach to learning new things
  • Provides on-the job training or guidance to facilitate the adoption of improved ways of work

Qualifications and Experience:

  • 1 - 2 years' experience in a similar environment

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