Customer Experience Account Manager

10 hours ago

Alberton, Gauteng, South Africa SCG South Africa Full time R250 000 - R500 000 per year

Customer Experience Account Manager.

We are a UK and SA based cloud telecoms business covering the entire product set – hosted telephony, connectivity, mobile, etc.

We are looking for talented sales staff to join our dynamic team selling into the UK or SA market.

  • Tasks will include:

  • Manage, Retain and Grow revenue in line with SCG's growth targets against an assigned set of accounts.

  • Build and execute a contact strategy and plan for each partner based upon their requirements.
  • Build strong relationships with decision makers across the accounts.
  • Act as a single point of contact for queries or issues and liaise with the relevant internal department to bring them to a swift conclusion.
  • Proactively identify new upsale opportunities across the account base and work with the relevant department(s) to win the business.
  • Develop the skills and knowledge required to sell SCG's full suite of products and services in accordance with end user requirements.
  • Customer Support Experience advantageous

About you:

  • Excellent communication skills.
  • Ability to communicate in a professional manner both written and verbal.
  • Computer literacy with knowledge of Microsoft Office Word, Teams and Excel.
  • Previous experience in Sales would be an advantage.
  • An interest in technology.

We Offer:

  • A competitive salary.
  • Full training.
  • Ongoing personal development.
  • A busy, fun working environment.

Experience in Sales essential

Experience in Customer Service essential

Must have licence and vehicle

Living in and around Alberton but not limited to.

Good English, as you will be dealing with customers in the UK

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