Key Account Operator

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa's own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.

We are looking for

A Customer Service-Focused Key Account Operator based in branch in Cape Town, where you'll be at the forefront of building, managing, and nurturing relationships with our most valued clients. This role is all about delivering excellence, you'll oversee the day-to-day operations of our Key Account customers, ensuring they receive top-tier service at every touchpoint. Please note that this is a 6 month fixed term contract.

**it is important to note that we specifically require business to business customer service experience. Business to consumer experience is not sufficient for this role**

What can we offer in return?

· Competitive Salary up to 227,591 per annum

· Generous Time Off: Annual Leave Entitlement

· 6 Month Fixed Term Contract

· Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.

What you will be doing:

· You will be the first point of contact for all matters related to your Key Account customers, ensuring they always feel supported and valued.

· Partner with key internal stakeholders to swiftly obtain and relay delivery status updates, keeping your Key Account customers informed and reassured.

· Provide timely and relevant updates to your Key Account customers through face-to-face meetings, phone calls, and emails, building strong relationships and trust.

· Manage the entire Key Account cycle from start to finish, taking charge and ensuring every detail is flawlessly executed.

· Escalate any additional charges to your line manager before discussing them with customers, ensuring a smooth and transparent process.

· Ensure all information for quote preparation and consignment processing is fully compliant with HMRC customs regulations, keeping everything on track and above board.

· Provide a variety of customised quotes to meet your customers' evolving needs, helping them succeed while winning business for the company.

· Verify that commodity codes and invoices are accurate and processed for dispatch, ensuring a seamless and error-free operation.

· Quickly escalate and resolve any problematic issues, ensuring they are addressed efficiently and effectively.

· Assist the Key Account Team Manager by providing insightful statistics on customer performance and trends through our Customer Service Database, Leonardo.

· Embrace any additional duties requested by your line manager, contributing to a dynamic and supportive team environment.

· Uphold and embody our company values, known as 'Our Approach to Business,' in everything you do, driving our mission forward with integrity and passion.

Our Ideal Person:

· A deep commitment to ensuring customers feel supported and valued, always putting their needs first.

· Background within Ocean, Air or Road freight will be an advantage.

· Meticulous attention to detail, ensuring every part of the Key Account cycle is flawlessly executed.

· Excellent verbal and written communication skills for providing timely, clear, and relevant updates to customers and stakeholders.

· The ability to build and maintain strong, trust-based relationships with Key Account customers.

· organisational abilities to manage the entire Key Account cycle efficiently and ability to solve problems quickly

· Understanding of HMRC customs regulations and compliance requirements would be desirable.

· Efficiently manage time to handle multiple tasks and meet deadlines without compromising quality.

· Familiarity with customer service databases like Leonardo and other relevant tools to support account management activities.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note than an offer of employment will be subject to pre-employment checks.

Job Types: Full-time, Temporary

Pay: Up to R227 591,00 per year

Ability to commute/relocate:

• Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business to Business Customer Service: 1 year (Required)
• Logistics: 1 year (Preferred)

Work Location: In person