CSC / Fleet tracking Agent

Job description:

Are you passionate about customer service, logistics, and operations excellence? CRUSADE Logistics is looking for a dynamic Customer Service Centre (CSC) Agent to join our team.

You'll play a critical role in ensuring service excellence, operational efficiency, and full compliance across customer delivery processes and fleet operations. This position is ideal for someone who thrives in a fast-paced, logistics-driven environment and is ready to lead from the front.

Key ResponsibilitiesCustomer Service Excellence

• Accurately capture and track customer orders
• Provide real-time updates on delivery status
• Maintain 98%+ on customer update surveys
• Ensure timely, accurate submission of Proof of Deliveries (PODs)
• Provide proactive communication and ETA adjustments to clients

Operational & Asset Monitoring

• Track fleet assets and driver activities hourly
• Log all delays, unauthorized stops, and loading/offloading issues
• Ensure completion of OTR forms and Journey Plans
• Monitor and report on fuel consumption and driver behavior

Vehicle & Equipment Compliance

• Conduct daily OTR, panic button, and DriveCam tests
• Ensure scanners are operational and escalate faults
• Perform random compliance checks and update logs accordingly

Legal & HSSE Compliance

• Monitor driver speed, rest times, and route adherence
• Report traffic delays and assist with rerouting as needed
• Ensure daily camera surveillance and tracking screen monitoring
• Download and log DriveCam footage for safety reviews
• 2+ years experience in a logistics customer service environment
• Strong knowledge of fleet tracking systems (e.g., Ctrack, Fleetboard)
• Proven ability to manage delivery schedules and communicate with clients under pressure
• Familiarity with legal and HSSE standards in logistics
• Excellent communication skills (verbal & written)
• Ability to work flexible hours/shifts (12 hour shift)

EMAIL YOU CV TO:

Job Type: Full-time

Experience:

• Fleet tracking and customer service : 2 years (Required) please do not apply if you have not tracked fleet before

Working hours: 12 hour shift roster 6-6

Job Type: Full-time

Pay: Up to R8 000,00 per month

Experience:

• Fuel/ freight logistics tracking and customer service : 2 years (Required)

Work Location: In person