Claims & Insurance Consultants (4W EV Fleet

1 week ago

Johannesburg, Gauteng, South Africa Tower Group South Africa (PTY) Ltd Full time R250 000 - R500 000 per year

About the Role

As a Claims & Insurance Rep, you will be the point person for all vehicle-related claims and insurance processes. Your role is critical in minimizing financial losses and ensuring a smooth, transparent process for all parties involved. You will manage claims from start to finish, from initial reporting to final settlement.

What You'll Do

  • Claims Management: Receive, log, and process all claims related to accidents, damages, and theft of fleet vehicles.
  • Investigation: Conduct thorough investigations of each claim, gathering all necessary documentation, including accident reports, witness statements, and photos.
  • Liaison: Act as the primary point of contact between the clients, riders, insurance companies, and external parties.
  • Documentation & Reporting: Maintain meticulous records of all claims. Prepare and submit detailed reports to management on the status and outcome of claims.
  • Policy & Compliance: Ensure all claims processes adhere to company policy and legal requirements.
  • Education: Educate riders on the proper procedures for reporting incidents and filing claims.

What You'll Bring

  • 2+ years of experience in claims management, insurance, or a related field.
  • Strong attention to detail and a methodical approach to work.
  • Excellent communication and negotiation skills.
  • Ability to handle sensitive information with discretion and professionalism.
  • Familiarity with insurance policies and claims processes.
  • Strong problem-solving skills in high-pressure situations.

Success in the Role Looks Like

  • All claims processed within a 72-hour SLA.
  • Reduced financial losses from claims.
  • High rider satisfaction with the claims process.

Accurate and well-maintained claims database

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