Service Desk Specialist

2 days ago

Mossel Bay, Western Cape, South Africa Sentraal-Suid Co-operative Full time R320 000 - R640 000 per year
Description
SSK currently has two career opportunities available in its Business Architecture Department in Mossel Bay. The Service Desk Specialist provides IT support to internal users across multiple business centres. This role focuses on delivering high-quality service, ensuring the timely resolution of incidents and service requests, and maintaining clear and consistent communication. The specialist also contributes to continuous improvement initiatives within service delivery processes and tools.

Responsibilities
  • Log, categorize, and prioritize incidents and service requests in accordance with SLAs.
  • Diagnose and resolve technical issues, escalating when necessary.
  • Maintain timely and professional communication with users.
  • Follow up on open tickets and confirm user satisfaction before closure.
  • Produce high-quality documentation and adhere to internal communication.
  • Use and update the Service Management System (e.g., ConnectWise) consistently.
  • Generate reports on incident trends, SLA performance, and overall service quality.
  • Assist in testing new tools, systems, or processes introduced within the environment.
  • Build working relationships with internal IT teams, stakeholders, and service providers.
Requirements
  • A Matric (Grade 12) certificate is a requirement for the position. 
  • A subject in Information Technology or Computer Science is an advantage.
  • 2–3 years of experience in an IT Service Desk or technical support role.
  • Experience using ITSM tools such as ServiceNow, Jira, or ConnectWise.
  • Knowledge of ITIL concepts and service management best practices is an advantage.
Please consider your application unsuccessful if you have not received feedback within one month of the closing date. SSK reserves the right not to fill any position. SSK is an equal-opportunity employer.

  • Spa & Beauty Therapist

    2 weeks ago

    Mossel Bay, Western Cape, South Africa MF Spa & Beauty Placements Full time R96 000 per year

    BEAUTY-SPA THERAPISTMOSSELBAAI Western Cape (ZA)START: A.S.A.P / 01 December 2025TRADING HOURS & SHIFTSMonday to Saturday08:00am - 16:00pmREPORT TO: Salon OwnerSALARY & COMPANY BENEFITS:R8,000 Basic Salary per month (neg. based on relevant experience & qualifications)Service Commission Retail CommissionMINIMUM REQUIREMENTS:CIDESCO / ITEC / SAAHSP / CIBTAC...

  • Spa & Beauty Therapist

    2 days ago

    Mossel Bay, Western Cape, South Africa MF Spa & Beauty Placements Full time R80 000 - R120 000 per year

    BEAUTY-SPA THERAPISTMOSSELBAAI Western Cape (ZA)START: A.S.A.P TRADING HOURS & SHIFTSMonday to Saturday08:00am - 16:00pmREPORT TO: Salon OwnerSALARY & COMPANY BENEFITS:R8,000 Basic Salary per month (neg. based on relevant experience & qualifications)Service Commission Retail CommissionMINIMUM REQUIREMENTS:CIDESCO / ITEC / SAAHSP / CIBTAC / City & Guilds /...

  • Professional Accountant

    1 week ago

    Mossel Bay, Western Cape, South Africa Werkie Full time R300 000 - R360 000 per year

    (eng=Professional AccountantOur client are seeking a detail-oriented and experienced Professional Accountant to join a well-established and dynamic team. This role demands strong technical accounting skills, professional client interaction, and the ability to meet strict deadlines in a high-pressure environment.More about the company:Our client is a...

  • Spa & Beauty Therapist

    2 weeks ago

    Mossel Bay, South Africa Miranda Forrester Spa & Beauty Placements Full time

    BEAUTY-SPA THERAPISTMOSSELBAAI Western Cape (ZA)START: A.S.A.P / 01 December 2025TRADING HOURS & SHIFTSMonday to Saturday08:00am - 16:00pmREPORT TO: Salon OwnerSALARY & COMPANY BENEFITS:R8,000 Basic Salary per month (neg. based on relevant experience & qualifications)Service Commission Retail CommissionMINIMUM REQUIREMENTS:CIDESCO / ITEC / SAAHSP / CIBTAC...

  • Spa & Beauty Therapist

    1 week ago

    Mossel Bay, South Africa MF Spa & Beauty Placements Full time

    BEAUTY-SPA THERAPIST MOSSELBAAI Western Cape (ZA) START: A.S.A.P / 01 December 2025 TRADING HOURS & SHIFTS Monday to Saturday 08:00am - 16:00pm REPORT TO: Salon Owner SALARY & COMPANY BENEFITS R8,000 Basic Salary per month (neg. based on relevant experience & qualifications) Service Commission Retail Commission MINIMUM REQUIREMENTS CIDESCO / ITEC / SAAHSP /...

  • Optometrist - Mossel Bay

    2 weeks ago

    Mossel Bay, South Africa Optique Holdings Pty Full time

    Mosselbay, South Africa | Posted on 21/11/2025 Monday-Friday 08:30-17:00, with a flexible schedule to accumulate 120 hours per month. Saturday & Public Holidays 08:30-13:00(alternating weekends & public holidays) Job Description Job Purpose: To examine, diagnose, treat, and manage diseases and disorders of the visual system. An Optometrist provides primary...

  • NQF4 Property Practitioner — Real Estate Specialist

    2 weeks ago

    Mossel Bay, South Africa Seeff Properties Full time

    A leading property company located in Mossel Bay is seeking a full-time NQF4 Property Practitioner to assist clients in buying, selling, and renting properties. The ideal candidate should have strong customer service and client management skills, proficiency in property marketing, and an NQF4 qualification or willingness to obtain certification....

  • Talent Acquisition Specialist

    12 hours ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Job ID**: 67270**Date Posted**: Posted 4 days ago**Location**: Camps Bay**Job Title**: TALENT ACQUISITION SPECIALIST - CAMPS BAY - WESTERN CAPE **Summary** **MINIMUM REQUIREMENTS** Qualification: Matric Certificate Tertiary Qualification in Labour Relations, Human Resources or People Management would be advantageous Experience: 3-5 years’...

  • Junior SPA Manager

    12 hours ago

    Camps Bay, South Africa Tych Business Solutions Full time

    The host is responsible for the effective administration of the front desk and reception area. You will also support the Spa Manager and the front desk coordinator. Your duties will also include doing the bookings and scheduling and corresponding with guests, and welcoming them to the spa with refreshments. - Communicate any problem areas to Spa Manager -...

  • Front Office Manager

    6 days ago

    Camps Bay, South Africa Tych Business Solutions Full time

    **Front office manager** Our client in Camps Bay, Western Cape is looking for the Front Office Manager **Minimum Requirements**: - Matric - Hospitality diploma / experience - 2 years - 4 years of experience in the similar field - Working knowledge of Opera (essential) - Computer literate - Familiar with the duties and procedures of the Front Office...

  • Moodle Support Agent

    12 hours ago

    Big Bay, South Africa iLite Full time

    **About Us** At iLite, we specialize in providing cutting-edge Moodle hosting and support solutions to clients across various industries. As we continue to grow, we are looking for a skilled Support Agent to assist clients with their Moodle-related queries. If you have experience in helpdesk support, a strong technical background, and a passion for customer...

  • Office Admin

    3 weeks ago

    Richards Bay, South Africa Hire Resolve Full time

    Overview Hire Resolve’s Client is currently looking for an experienced Office Administrator to join their team in Richards Bay. As an Office Administrator, you will be responsible for providing administrative support to ensure the efficient operations of the office. This includes managing the front desk, handling phone calls and correspondence,...

  • Reception Shift Leader

    1 week ago

    Bantry Bay, South Africa President Hotel Full time

    **Because first impressions begin at the front desk.** At The President Hotel, we believe that first impressions set the tone for every guest journey. A warm smile, efficient check-in, and thoughtful attention create the kind of moments our guests remember long after they leave. Our **Reception Shift Leader** is the person who ensures that every front desk...