Systems Engineer_Customer Experience

1 week ago

Durban, KwaZulu-Natal, South Africa DataFin Recruitment Full time

ENVIRONMENT:

PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years' experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.

DUTIES:

  • Microsoft Server Administration.
  • Linux Server Administration.
  • Network and Firewall Support.
  • Microsoft Azure Administration.
  • SharePoint Administration.
  • VoIP Services Support.
  • VICIdial support and configuration.
  • Genesys Cloud CX implementation and support.
  • Qcontact implementation and support.

REQUIREMENTS:

Qualifications –

  • Matric / Grade 12.
  • Diploma in IT.
  • Genesys Cloud Certified.
  • Industry certification (Microsoft Azure, AWS, Fortinet).

Experience/Skills –

  • 5 Years' experience in a Mid-level IT Support Role including VoIP/ CcaaS.
  • Genesys Architect flows, Digital Channels, SIP, QA.
  • VICIdial Administration.
  • Call Center experience.
  • Strong Windows and Server Administrative skills.
  • Strong troubleshooting skills and experience.
  • Experience in Azure Infrastructure management.

ATTRIBUTES:

  • Reliable.
  • Energetic.
  • Goal-oriented.
  • Self-motivated.
  • Excellent time keeping.
  • Team player.

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