Export Assistant

1 week ago

Cape Town, Western Cape, South Africa Hisense South Africa Full time R80 000 - R120 000 per year

In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as Namibia, Zambia, Mozambique, and Zimbabwe.

From 2012 to the present, Hisense's product sales in the South African market have been increasing year by year. As of 2019, Hisense's refrigerators had a sales volume share of 29% and ranked first in the South African market, with sales revenue also at 26% and ranking first. Hisense's televisions had a sales volume share of 26% and ranked first in the South African market, with sales revenue at 24% and ranking second.

Export Assistant

Purpose

We are looking for a detail-oriented and proactive Export Assistant to support the sales team and enhance operational efficiency in our export market. This role involves PSI data management, order tracking, forecasting, customer coordination, and revenue reconciliation. The ideal candidate will have strong organizational skills, a data-driven mindset, and the ability to communicate effectively with internal teams and external partners.

Key Responsibilities

PSI Update and Sell-Out Accuracy

  • Collect and organize stock-on-hand (SOH) and sell-out data from partners and internal systems.
  • Maintain and update the PSI (Purchase–Sales–Inventory) table regularly.

Perform detailed data analysis including:

  • Year-on-Year (YoY) and Month-on-Month (MoM) comparisons
  • Sales performance achievement rates.

Forecast and Rolling Plan

  • Assist the sales team in developing sales and order forecasts.
  • Monitor inventory turnover rates to highlight slow/fast-moving models.
  • Support order pushing strategies and marketing initiatives based on stock levels.
  • Coordinate and track the N+5 Months Rolling Forecast.

China and South Africa Order Tracking

  • Support order placement and coordinate with suppliers to track delivery timelines.
  • Follow up on container consolidation plans to ensure efficient shipping.
  • Manage booking schedules and verify freight costs to prevent shipment delays and discrepancies.

Documentation and Client Communication

  • Prepare customs clearance documents and send them to customers on time.
  • Coordinate with customers to support customs clearance and resolve any documentation-related issues.

Revenue Reconciliation and Documentation Updates

  • Maintain and update the sales ledger and shipment documentation.
  • Support account reconciliation between the customer and internal finance team.
  • Ensure consistency and accuracy across all sales records.

Customer Support Application and Execution Tracking

  • Assist in preparing and submitting customer support applications.
  • Track the approval process and follow up on execution to ensure timely support implementation.

Key Requirements

  • Diploma or bachelor's degree in business administration, Logistics, Sales, or a related field.
  • 0-3 years' experience in sales operations, supply chain coordination, or administrative support.
  • Strong Excel and data analysis skills.
  • Familiarity with PSI, order tracking systems, and basic finance operations is advantageous.

What We Offer

  • A collaborative and dynamic work environment.
  • Exposure to multinational operations
  • The opportunity to build operational expertise in a high-growth market.

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