Sales and Service Head

2 days ago

Boksburg, Gauteng, South Africa Boardroom Appointments Full time R1 000 000 - R3 000 000 per year


Key purpose:

The purpose of the Sales and Servicing Head is to achieve the growth imperatives of the business aligned to the business unit strategy.

Duties and responsibilities:

  • Contribute and take ownership of the development of the divisional strategy with particular focus on the market requirements, and sales and servicing elements of the strategy
  • Lead sales and servicing business operations to ensure that retention and new business targets are met
  • Contribute to the development of appropriate pricing strategies through market intelligence and client profitability analysis
  • Continuously evaluate market demand and contribute to ensuring service offerings are evolved to meet demand in a profitable manner
  • Ensure that the sales and servicing divisional structure is developed, resourced, and optimised to execute against the strategy and divisional requirements in collaboration with Sales and Marketing Executive
  • Build sales and servicing team capabilities to understand market demands and to make recommendations to evolve service offering to meet demand
  • Participate as a member of the Sales and Servicing Leadership team and contribute to the development of Sales and Servicing group strategy, methodologies, technologies, practices, policies, and processes
  • Contribute to, and execute appropriate marketing initiatives within division
  • Ensure active engagement and direct support with new and current clients by sales and servicing teams
  • Provide key insights to support the RTT business review process and take corrective actions to ensure the successful achievement of targets 
  • Ensure active communications within sales and servicing teams and drive a high performing, service orientated and collaborative culture in division, between divisions, and support functions
  • Develop a highly skilled and engaged workforce within the functional area through the effective selection, onboarding, development, and management of talent
  • Drive continuous improvement within area of accountability whilst ensuring compliance to applicable statutory and regulatory requirements 

Qualifications and experience:

  • 10 -12 years of experience of which 5 years is at a senior management level within sales and servicing environment (essential)
  • Bdegree at NQF level 7 or equivalent in commerce or similar field (essential)
  • Honours level in commerce or similar (desirable)
  • Broad experience in SA logistics market 
  • Road Freight and logistics specific industry knowledge 

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