Installation Support Administrator – Port Elizabeth

5 days ago

Port Elizabeth, Eastern Cape, South Africa Tracker Network Full time

Listing reference: track_001502

Listing status: Online

Apply by: 3 November 2025

Position summary

Industry: IT & Internet

Job category: Administration

Location: Gqeberha (Port Elizabeth)

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of an Installation Support Administrator in their Customer Service Department at their PE Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

Job description
  • Scheduling Fitments of Tracker units.
  • Manage scheduling system (PSO) daily to ensure technicians are booked efficiently.
  • Liaising with Tracker technicians, Fitment centres and partners regarding appointments and scheduled fitments.
  • Assisting walk in customers
  • Ad hoc duties requested by any manager or supervisor.
  • Establishing, building, and maintaining relationships with our various partners.
  • Complete administrative tasks, feedback, and daily statistical reporting.
  • Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • Provide service within the region as well as other departments/regions/staff within Tracker.
  • Meet/exceed targets.
  • Data capturing.
  • Follow up on fitments, queries and Service Request that have been generated.
  • To ensure that all reports, correspondence, and spreadsheets are 100% accurate.
  • Returned Service Requests re-allocated as requested.
  • Distribution of Service Requests.
  • Weekly follow up of fitments and Service Requests on the Fitment Centre CRM Site.
  • Sending weekly Service Request stats to the relevant regional manager.
  • Managing the daily performance of the RPA-BOT.
  • Manual intervention where needed when the RPA-BOT is down.
  • Taking ownership of all queries received and calls taken and assisting the client within our SLA's.
Minimum requirements
  • Matric with at least 1 year Contact Centre experience.
  • Bilingual (English and Afrikaans) advantageous.
  • Computer literacy.
  • Excellent typing and accurate data capturing skills.
  • Excellent communication skills including excellent telephone manner.
  • Analytical skills.
  • Ability to work under pressure.
  • Feel confident to have all calls voice recorded.
  • Excellent time management - Work with time controls.
  • High levels of self-discipline.
  • Be able to work independently.
Benefits

Medical aid

Provident fund

NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.

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