Senior Operations Manager

2 days ago

Durban, KwaZulu-Natal, South Africa Custom Connect Full time R120 000 - R180 000 per year

Senior Operations Manager

Location: Durban 
Employment Type: Full-Time
Department: Operations


About the Role

We are seeking a highly skilled and strategic Senior Operations Manager to lead operational performance, drive efficiency, and support business growth across our organisation. This role requires a strong leader with exceptional analytical ability, operational insight, and a passion for delivering results through people, processes, and innovation.

Key Responsibilities

  • Oversee daily operational performance to ensure the achievement of service, quality, and productivity targets.

  • Lead, mentor, and develop operational teams, fostering a culture of accountability, collaboration, and continuous improvement.

  • Analyse performance metrics to identify gaps, trends, and opportunities for optimisation.

  • Implement operational strategies, policies, and best practices that support organisational objectives.

  • Drive workforce planning, scheduling, and capacity management to ensure optimal resource utilisation.

  • Collaborate cross-functionally with HR, Training, Quality, and other departments to support operational excellence.

  • Manage client relationships, ensuring service expectations are met and exceeded.

  • Lead initiatives focused on process improvement, automation, and cost efficiency.

  • Prepare and present operational reports to senior leadership.

  • Ensure compliance with company policies, contractual requirements, and regulatory standards.

Qualifications & Experience

  • Bachelor's degree in business management, Operations, or a related field (preferred).

  • 5–8 years' proven experience in operations management, including leadership of large teams.

  • Strong analytical, problem-solving, and decision-making skills.

  • Excellent communication, leadership, and stakeholder-management abilities.

  • Demonstrated experience driving performance and supporting organisational growth.

  • Proficiency in operational reporting and performance-management tools.

Key Competencies

  • Strategic thinking and planning

  • Strong leadership presence

  • Process and workflow optimisation

  • Data-driven decision-making

  • Relationship management

  • High level of resilience and adaptability

Why Join Us?

  • Opportunity to lead and shape high-performing teams

  • A supportive and dynamic environment

  • Competitive compensation package

  • Career growth within a fast-growing organisation

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