Credit Controller

We are seeking a Creditors Controller/Accounts Receivable CollectionsEmployment Type3 months contract - Tygervalley, Cape TownR104 per hour (R16 640 per month)This individual is responsible for managing the end-to-end process of accounts receivable. This includes contacting debtors, collecting outstanding payments, managing disputes and claims, allocating payments, and ensuring compliance with financial policies and procedures. The role requires strong attention to detail, effective communication, and the ability to build cross-functional relationships to ensure optimal receivables performance.Key Responsibilities1. Collections & Accounts ReceivableContact debtors to follow up on outstanding payments.Manage the end-to-end collections process, from order to potential legal action.Send reminders and final demand communications (email, SMS, letters).Monitor and manage the transactional work list.Perform accurate reconciliations and allocate payments as per remittances.Apply discounts in line with agreed payment terms.Oversee Point-of-Sale collections and ensure adherence to on-site procedures.Escalate overdue accounts (>60 days) to the legal team.2. Claims & Dispute ManagementInvestigate and validate claims on discounts, returns, bottles, and quality issues.Manage price discrepancies, deal disputes, and marketing/advertising offsets.Maintain accurate customer master data and transaction records.Collect and report on dispute and claims resolution activity.3. Payment ArrangementsIdentify and negotiate short-term repayment opportunities for default accounts.Manage repayment arrangements (max 4 weeks); escalate to legal if defaulted.4. Cash ApplicationAllocate incoming payments to appropriate open invoices.Ensure timely and accurate processing of all payments.5. Stakeholder ManagementBuild and maintain effective working relationships with internal and external stakeholders.Facilitate cross-departmental collaboration to resolve queries efficiently.Record and distribute meeting minutes when required.6. Reporting & ComplianceCompile and submit regular reports (progress, performance, collection status, etc.).Ensure full compliance with Order-to-Cash policies, procedures, and contracts.Proactively identify and mitigate financial risks.RequirementsEducation & QualificationsMatric Certificate (required)Credit Management 1 & 2 (preferred)Experience3–5 years' experience in collections/accounts receivablePrevious call centre or customer-facing experience in a credit control environmentSkills & CompetenciesStrong analytical, reconciliation, and problem-solving skillsAbility to multi-task and prioritize workloads effectivelyExcellent communication skills (written and verbal)Assertive and confident when dealing with customersAdvanced proficiency in MS Office, especially ExcelWorking knowledge of accounts receivable systemsSolid understanding of debit/credit entriesAbility to work independently and as part of a teamSound relationship-building skills across departmentsBehavioural CompetenciesLead SelfResilience and adaptabilityPersonal effectiveness and accountabilityAlignment with company valuesThinking & InnovationAnalytical decision-makingBusiness insight and change agilityRelationshipsCustomer-centric mindsetStrong interpersonal and engagement skillsEffective collaborationExecutionResults-drivenExcellent planning and organizational controlInitiative to implement and follow throughFunctional CompetenciesBusiness Administration : Written and verbal communication, reporting, administrative accuracyCustomer Needs : Understanding of client challenges and proactive issue resolutionFinance : Familiarity with financial principles, performance reporting, and risk managementCredit Management : Knowledge of statutory/legal requirements (e.g., NCA, VAT, Companies Act), credit policy interpretation, debtors accounting, and customer negotiationMIS : Competent in AR systems, management reporting, and data interpretationCorporate Governance : Representation of company standards and ethical compliancePolicy Administration : Implementation and adherence to company policies