Head of Operations

2 days ago

Cape Town, Western Cape, South Africa Initiate International Full time R1 200 000 - R2 400 000 per year


The Head of Operations is the driving force behind our client's business's daily operations, orchestrating the flawless delivery of exceptional products and services. You will conduct a symphony of efficiency within their platform, harmonizing customer satisfaction with ambitious business objectives. Behind the scenes, you masterfully navigate back-office responsibilities to guarantee compliance with regulatory standards and industry benchmarks.

Your key job responsibilities as the Head of Operations in Cape Town will include:

  • Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement.
  • Payment Processing: Work with external partners to implement and optimize localized payment solutions, aiming to improve user experience, first-time deposits (FTD%), retention rate (RR), and return on investment (ROI).
  • Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score (NPS).
  • Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.
  • IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.
  • People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
  • Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.
  • Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.

Requirements:

  • Bachelor's degree in business administration, operations management, finance, or a related field.
  • At least 5 years of experience in business, preferably within the betting or similar industry.
  • Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.
  • Proven ability to manage operations and deliver results in a dynamic environment.
  • Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
  • Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
  • Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.

If you're prepared to embark on an exhilarating journey, seize this opportunity to become a key player in our client's dynamic team Submit your application today to be a part of our thrilling adventure. In the event you do not receive feedback within 7 days, kindly note that your application did not advance to the shortlist.

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