Paralegal with a talent for Customer Support

3 days ago

South Africa Startupz Full time R250 000 - R500 000 per year


Intro:

Join our team and play a pivotal role in managing customer success for our clients. As a LegalTech company, our focus is on the intersection of legal drafting/review, customer communications, and technical support. Startupz is seeking a talented Paralegal with a passion for customer service to excel in this dynamic and multi-faceted position.

Key Responsibilities for this position:

1. Legal Drafting/Review:

Draft legal language and agreements to meet customer requirements.Prepare necessary documents for review by your manager before sharing them with clients.

2. Customer Service:

Provide prompt and accurate responses to user and lead inquiries regarding our services and Codekeeper account management. Ensure excellent customer experience by addressing requests efficiently.

3. Tech Setup Support:

Assist customers in setting up connections between their source code management platforms.Administer and ensure proper functioning of technical setups on our end.

4. Sales Support:

Collaborate with leads, answering their questions and guiding them through our service offerings via email and website chat.

5. Report Drafting:

Prepare reports based on information provided by customers.

About Startupz:

We are a legaltech company that modernizes escrow services for the cloud era. Our state-of-the-art software escrow solutions eliminate third-party risks and provide peace of mind to software developers and customers. Based in the Netherlands, we embrace a remote-first approach.

What to Expect from Us:

Engaging and supportive colleagues.A startup mentality with ample growth opportunities.Regular team activities and gatherings.We provide a mindful onboarding process, ensuring a smooth transition and ample learning opportunities.

About You:

We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role. 

Skills:

Analytical thinkingAttention to detail, and a proactive attitude.Excellent written English communication skills (comparable to a native speaker).Proficiency in modern web tools like Google Docs or similar platforms.Highly organized with a strong attention to detail.Comfortable adapting and multitasking in a fast-paced environment.

Experience:

Prior experience in a customer success or similar role is preferred.Proficiency in drafting legal documents.Exposure to working with diverse companies of varying sizes and industries.

How to Apply:

Submit an application that showcases how you envision yourself in this role in your future. Address the work we do and introduce yourself as a future colleague. Please respond in Dutch or English.

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