Responsible Gambling Manager

The Responsible Gambling (RG) Manager is responsible for developing, implementing, and managing the company's responsible gambling strategy and initiatives. The role ensures compliance with regulatory requirements and promotes a safe, ethical, and sustainable gambling environment for all customers. The Responsible Gambling Manager collaborates across departments to identify and mitigate gambling-related harm while driving awareness, education, and training throughout the business.

Key Responsibilities
Policy & Strategy

• Develop, implement, and maintain the company's Responsible Gambling framework, policies, and procedures
• Ensure compliance with local, national and international RG regulatory requirements
• Monitor industry trends and best practices to continuously enhance the company's RG approach

Player Protection

• Oversee player monitoring systems to identify at-risk behaviours and intervene when necessary
• Manage player interactions and case management processes for self-exclusions, time-outs, and deposit limits
• Work with data analytics and customer service teams to enhance detection of problem gambling behaviours

Compliance & Reporting

• Prepare reports and documentation for internal stakeholders and external regulators
• Conduct audits and risk assessments related to responsible gambling controls
• Ensure all RG activities align with AML (Anti-Money Laundering) and social responsibility obligations

Training & Awareness

• Develop and deliver RG training programs for all employees, including customer-facing teams
• Promote awareness of RG tools and support options to customers through marketing and communications
• Act as a subject matter expert on RG issues internally and externally

Stakeholder Engagement

• Collaborate with regulatory bodies, industry associations, and problem gambling support organisations
• Provide regular updates to senior management and participate in RG steering committees
• Represent the company at conferences and forums on responsible gambling and player welfare

Skills & Competencies

• Proficiency in training facilitation experience.
• Excellent communication and stakeholder management skills.
• Public Speaking and presentation skills.
• Ability to tackle challenging stakeholders and answer questions publicly with confidence and professionalism.
• Ability to influence without authority but from a subject matter expertise perspective.
• Analytical and detail-oriented mindset.
• Empathy and strong ethical standards.
• Ability to manage confidential and sensitive information
• Proficiency in MS Office and responsible gambling monitoring software/tools

Qualifications & Experience

• Bachelor's degree in Compliance, Psychology, Law, Social Sciences, or a related field (Master's degree advantageous).
• 5-7 years of experience in gambling compliance, player protection, or social responsibility
• Experience with behavioural analytics and case management systems preferred

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.