Work Nights, Earn Big – Fixed Term Contract

6 days ago

Cape Town, Western Cape, South Africa Huntswood Full time

We're Hiring: Customer Service Advisors

Join Huntswood, a ResultsCX company, and bring your "A" game

Are you a confident communicator who thrives in a fast-paced, client-focused environment? Looking for a night shift opportunity to earn whilst building  your skills? If YES, this is for you



What's in it for you

  • Night shift hours -rotational shifts (Between 1pm - 8am)
  • Basic R plus R night shift allowance plus attendance bonus
  • PLUS a R5000 Completion Bonus
  • Short-term contract with global exposure

Job Responsibilities

  • Deliver exceptional service via webchat, voice, and email
  • Resolve issues proactively and own the outcome
  • Build rapport and create WOW moments for customers

Job Requirements

  • Matric or NQF Level 4 equivalent.
  • Clear Credit and Criminal record.
  • Computer literate.
  • Minimum of six (6) months of call centre experience or six (6) month related experience in financial services environment, customer service or debit card or credit card support.
  • Experience or demonstrated capability in a multichannel environment (Phone/Chat/Emails)
  • Basic understanding and knowledge of the US market is essential.

Required Skills

  • Customer Service experience
  • Excellent communication (Written and Verbal)
  • Ability to analyse and troubleshoot issues and provide sound resolution.
  • Ability to demonstrate writing skills as it relates to capturing case notes
  • Adaptive Approach
  • Able to navigate through systems

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

  • Bring You're "A" Game – Passion is contagious Work every day like it's your first day on the job.
  • Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

  • Enable and Empower all Employees – Our employees are the heart of our success
  • Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW

  • Own It – Take personal responsibility for getting things done, find a way.
  • Deliver Unbelievable Service – Create "WOW" moments for your customers every time.

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

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