RPA Business Analyst

Key Responsibilities:

Process

• Attending and engaging in RPA project meetings and reviews by contributing domain-specific knowledge and experience.

• Identify candidate business processes suited to Robotic Process Automation.

• Design, model and document RPA Solution Specifications.

• Ensure that business requirements are clearly identified, prioritised and satisfied by appropriate technical and or business    process solutions.

• Provide process solution support to institutionalise RPA initiatives.

• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.

• Reviewing and commenting upon business and functional requirement specifications for RPA projects and maintenance.

• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions     to defined problems.

• Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-     boarding of new thinking.

• Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service     targets.

• Proactively identify interconnected problems, determine its impact and develop best fit alternatives, developing best     practice RPA solutions.

• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the     implementation of change and innovation.

Client

• Ensure customer satisfaction by adhering to quality- and timeline expectations.

• Participate in the specialist practice community and contribute positively to body of knowledge.

• Provide authoritative, specialist expertise and advice to internal stakeholders.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report     on deviations and discrepancies.

People

• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Closing date: 10th of October 2025

Successful candidate must be based in Gauteng region.

Employment type: Hybrid contract position until 31st of March 2026.

This vacancy is open to people with disabilities.

Qualifications and Experience:

• Diploma in Business Analysis or relevant bachelor's degree.

• 4 - 6 years' experience in a business analysis or similar environment, of which 2 -3 years specialising in RPA solutions.

• Proficiency in process modelling tools.

• Proficient in writing functional specifications.

• Familiar with RPA platforms, in particular Microsoft Power Platform.

Key Skills and Competencies:

• The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role

or employment position.

• Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a

step-by-step way.

• The ability to take all relevant details into account to ensure that a task is completed to required standards.

• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying

issues in complex situation.

• The ability to formulate new concepts based on information gathered.

• Degree to which one possesses definitive technical and or fundamental understanding of the business.

• Must be able to systematically identify, analyse and resolve existing and anticipated problems to reach optimum solutions in a

timely manner.

• Ability to be considerate for self and others.

• Firm belief in the reliability, truth or ability of someone or something.

• Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.

• The quality of being upright, truthful, sincere and freedom from deceit or fraud. Guided by values, ability to demonstrate moral

judgement and doing the right thing consistently.

• Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and

products.

• Ability to determine trends from raw data in various aspects of work at SARS.

• Contribution to improving operational efficiencies, incl. re-evaluation of processes, policies, procedures and provision of

recommendations to enhance operational efficiency.

• The knowledge and interpretation of relevant functional policies and procedures.

• Fundamentally rethinking and redesigning business processes, to obtain sustained improvements in quality, cost, service, lead

time, flexibility and innovation.

• Contributions to improving the operational efficiencies within the team, including re-evaluation of processes and provision of

recommendations to enhance operational efficiency.

• Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose

of the reports.